Job Information
Job Information
New!
Training & Quality Officer
Company Information
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Full-time
Department
Sagicor Group Jamaica Ltd.
Category
Human Resources
Posted
23-09-2024
Job Status
Start Publishing
23-09-2024
Stop Publishing
28-09-2024
[Kingston,Jamaica ]
Description
"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Group Jamaica Limited is seeking a suitable candidate to join our Group Client Support team in the capacity of:
Training & Quality Officer
Location: Kingston
As a Training & Quality Officer, you will:
- Provide direct oversight for the Training & Quality Unit within the Group Client Support Department.
- Analyze, schedule and implement all training and quality programmes to ensure superior workforce preparation, service levels, client satisfaction and retention.
- Conduct needs analysis studies and deliberate with Managers, Quality and Training Associate and Supervisors to determine requirements.
- Create annual pre-defined training and quality requirements for the team.
- Implement training and quality programmes required for superior work preparation, client satisfaction and retention.
- Define, measure, report and be accountable for the success of training and quality programs.
- Provide specific qualitative and quantitative data to the management team.
- Ensure the team is equipped with necessary aids to facilitate seamless implementation and process improvements on a timely basis.
- Coach and develop training and quality team members to ensure high degree of measurable success.
- Identify areas of process improvement and work effectively within the organization to keep the Group Client Support department up to date.
- Ensure key metrics and other goals are met.
- Perform other related duties assigned from time to time.
What do you need?
- Bachelor’s Degree in Business Administration or related academic qualification from a recognized tertiary institution.
- At least three (3) years’ working experience in a training role and/or a Contact Centre environment.
- Exceptional Client Service background.
- Certification in training methodologies and delivery would be an asset.
- Intermediate knowledge of telecommunications and call centre management systems and terminology would be an asset.
- Demonstrated ability to lead, motivate, and develop work team towards improved performance.
- Exceptional interpersonal, organizational, time management, analytical, written and oral communication skills.
- Exceptional flexibility, detail oriented and highly organized.
- Able to work on own initiative.
- Able to work collaboratively with internal team members.
- Experience working with projects and managing personnel.
Strong PC skills and knowledge of computer software applications including Microsoft Word, Excel, PowerPoint and Teams.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than September 27, 2024.
While we appreciate all applications, only shortlisted candidates will be contacted.
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