Job Information
Job Information
New!
Client Services Representative
Company Information
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Full-time
Department
Sagicor Life Jamaica Ltd.
Category
Customer Service
Posted
23-09-2024
Job Status
Start Publishing
23-09-2024
Stop Publishing
28-09-2024
[Portmore,Jamaica ]
Description
"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Branch Administration – Spanish Town team in the capacity of: Client Services Representative
- Deliver superior service and experience with every interaction to the Company’s clients
- consistent with the objectives of the division.
- Provide prompt and accurate information to clients, process financial transactions and policy changes speedily and accurately.
- Interview clients and advising them of the amounts available for insurance policies.
- Assist clients with the completion of forms.
- Take the necessary steps to properly identify policyholders.
- Maintain client retention initiatives to dissuade policyholders from surrendering policies as well as persuade them to purchase additional coverage where necessary.
- Complete paperwork for reinstatement of lapsed policies and arrange the assignment of Financial Advisors where applicable.
- Process clients’ queries appropriately through other units or departments as required.
- Log detailed summary of all interactions with clients on the Service Centre portal including complaints.
- Provide information to clients on claim status, policy status, loans, dividend and fund balances.
- Input data to generate policy benefit payments for walk-in clients, transactions initiated in branches and received by mail.
- Ensure all pertinent data related to the clients are collected at the time of interaction.
- Process all policy changes via the workforce management system (P360) and provide feedback to internal/ external clients as appropriate.
- Perform other related duties assigned from time to time.
What do you need?
- Bachelor’s degree in Business Administration, Management Studies, Marketing or related discipline from a recognized tertiary institution.
- Successful completion of the ACS designation.
- At least two (2) years’ working experience in the Insurance industry.
- Excellent attitude to client service and teamwork.
- Knowledge of insurance products and procedures.
- Ability to communicate effectively.
- Demonstrable persuasiveness, empathy and tact.
- Ability to maintain confidentiality.
- Sound knowledge of computer software packages including word processing and spreadsheet applications.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than September 27, 2024.
While we appreciate all applications, only shortlisted candidates will be contacted.
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