Job Information
Tour Guide (GMG/AM 1) - St. Mary
Company Information
Job Information
Description
Company
Government of Jamaica
Website
http://bit.ly/GOJJobListing
Contact Name
Office of the Services Commission
Contact Email
communications@osc.gov.jm
Job Type
Full-time
Department
Ministry of Agriculture and Fisheries
Category
Customer Service
Posted
05-12-2024
Job Status
Start Publishing
05-12-2024
Stop Publishing
12-12-2024
Applications are invited to fill the following vacant post in the Public Gardens and Zoo Branch, Ministry of Agriculture, Fisheries and Mining: Tour Guide (GMG/AM 1) (2 posts) - (Castleton Botanical Gardens, St. Mary)
Salary range $1,439,455 - $1,935,907 per annum.
Job Purpose
Under the supervision of the Facilities/Operations Manager, the Tour Guide is responsible for guiding visitors to the attraction by providing information and insights that help them make the most of the experience. There is also a requirement to keep up to date with new attractions that may be of interest to customers.
Key Responsibilities
- Meets and welcomes guests to the Gardens;
- Maintains visitors’ log;
- Prepares and maintains tour routes within the Garden/Scenic Avenue;
- Outlines the tour arrangements and timelines before beginning;
- Explains establishment processes and operations at tour sites;
- Conducts Garden Tours;
- Monitors visitors’ activities in order to ensure compliance with establishment or tour regulations and safety practices;
- Provides for physical safety of groups, performing such activities as providing first aid and directing emergency evacuation, as necessary;
- Provides answers/information to guests in an engaging manner, demonstrating knowledge of the facility and its products and services;
- Promotes Gardens by distributing brochures and other promotional materials;
- Maintains linkages with Tour Operators and community stakeholders;
- Performs any other related duties that may be assigned from time to time.
Required Knowledge, Skills and Competencies
Core:
- Excellent customer and quality focus skills;
- Excellent oral and written communication skills;
- Good presentation skills;
- Strong interpersonal skills;
- Excellent planning and organizing skills;
- Good time management skills;
- Good problem-solving and decision-making skills;
- Good conflict management skills.
Technical:
- Working knowledge of the Staff Orders and related Government Regulations;
- Basic knowledge of the Branch’s operations;
- Excellent knowledge of plants, trees, seeds and other vegetative material in the Botanical Garden;
- Ability to memorize and recite facts clearly and accurately;
- Basic computer skills.
Minimum Required Qualification and Experience
- Graduation from Ebony Park HEART Academy with NCTVET Level 2; OR
- Secondary Education;
- Two (2) years’ related experience;
- Experience in public speaking would be an asset.
Special Condition Associated with the Job
- Required to work under extreme conditions (sun, dust and water) on occasions.
Applications accompanied by résumés should be submitted no later than Wednesday 11th December, 2024 to:
Senior Director
Human Resource Management and Development Division
Ministry of Agriculture, Fisheries and Mining
Hope Gardens
Kingston 6
Human Resource Management and Development Division
Ministry of Agriculture, Fisheries and Mining
Hope Gardens
Kingston 6
Email: jobopportunities@moa.gov.jm
Please note that only shortlisted applicants will be contacted.
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