Job Information
Issuing Programmes Associate (Contract)
Company Information
Job Information
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Contract
Department
Sagicor Bank Jamaica Ltd.
Category
Banking/Finance
Posted
08-07-2024
Job Status
Start Publishing
08-07-2024
Stop Publishing
13-07-2024
[Kingston,Jamaica ]
Description
"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Cards & Payments team in the capacity of: Issuing Programmes Associate (Contract)
- Support the issuing cards programme by providing assistance with activities associated with credit card initiatives and campaigns.
- Review and execute verification and validation of data extracts/ reports received from Business Intelligence, IT support units and end-user testing of product enhancements as needed.
- Provide support with client service requests and issues received from relevant departments including issues escalated by the Loyalty teams to the unit.
- Perform activities associated with initiatives and campaigns:
- Assist with finalizing data and performing actions required for executing limit increases, product upgrades and other usage & loyalty promotions.
- Assist with routine review and updates of procedures for portfolio stimulation initiatives.
- Assist with routine review and the documenting of changes required to card products’ profiles to improve the operating efficiency of the card portfolio.
- Prepare data file requirements and document processes to be executed for various initiatives &/ or campaigns through the initiation, launch, execution and monitoring to drive credit card spend, activation and support acquisition of new cards.
- Generate product level reports to facilitate segment reviews when requested.
- Process acceptance offers and supporting documents from our various alternate non-branch channels on a timely basis.
- Assist with the testing of new products and enhancements requiring system change.
- Provide support with client service requests and issues received from various departments including issues escalated by the cross-functional teams to the Program Management team.
- Perform other related duties assigned from time to time.
What do you need?
- Minimum of an associate’s degree in Business Studies, Management Studies or related field from a recognized institution.
- Minimum of two (2) years overall working experience.
- At least (1) year working experience in a financial institution preferably in card management or acquisition.
- Experience in card systems management would be an asset.
- Experience in customer service and operational duties.
- Strong computer software packages including Microsoft Excel, PowerPoint and Word.
- Strong analytical thinker combined with written and verbal communication.
- Good time management and organizational skills.
- Ability to work under pressure and on own initiative.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than July 12, 2024.
While we appreciate all applications, only shortlisted candidates will be contacted.
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