Job Information Customer Service Officer/Receptionist Company Information
Website http://n/a
Contact Name
Contact Email n/a
Job Information
Job Type Full-time
Department
Category Computer/IT
Posted 09-08-2022
Job Status
Start Publishing 09-08-2022
Stop Publishing 27-08-2022
Description
Applications are invited from suitably qualified persons to fill the post of: 
CUSTOMER SERVICE OFFICER/RECEPTIONIST
 
ROLE AND FUNCTIONS OF JOB:
  • Manage the flow of visitors to the office by pleasantly greeting, directing and announcing them appropriately.
  • Efficiently operate the PBX telephone switchboard by receiving all calls with courtesy and tact and transfer calls to the requisite persons as necessary.
  • Take clear, accurate and concise messages for staff if they are unavailable.
  • Handle phone calls/email queries or complaints, provide appropriate solutions or escalate to the appropriate staff and follow-up until resolution is achieved.
  • Check and update Pay Per View Recording platform daily and disseminate attendee certificates as required.
  • Process incoming and outgoing mails/packages for dispatch 
  • Identify and assess customers’ needs to achieve satisfaction. 
  • Provide accurate, valid and complete information by using the right
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Assist customers with registration for webinars/seminars and conferences. 
  • Assist with maintaining customers’ records and filing documents
  • Meet personal/team targets
  • Provide customers with information of services offered by Jambar 
SPECIFIC KNOWLEDGE REQUIRED:
  • Excellent inter-personal skills.
  • Ability to grasp concepts easily and apply as necessary job functions 
  • Excellent oral and written communication skills 
  • Excellent interpersonal skills - Ability to establish and maintain harmonious working relationships
  • Ability to work efficiently and with limited supervision
  • Ability to provide professional customer service based on strong
  • principles and ethics. - Computer Literacy - Time management skills 
QUALIFICATIONS & EXPERIENCE
  • 3 CXC including English Language and Mathematics
  • Training in Microsoft Office
  • Training in customer service
  • At least 1-2 years’ experience in customer service
  • Any equivalent combination of qualifications and experience
  • Applicants are invited to submit their applications no later than  
Friday, August 26, 2022 to:
The Jamaican Bar Association 
78-80 Harbour Street, Kingston 
 
jambarassoc@gmail.com
 
NB. We appreciate all responses, but only short listed candidates will be contacted. 
 
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