Academic Advisor - Remote
FT - HOURLY | ACHIEVE TEST PREP | OUTSIDE OF UNITED STATES
Job Description
Achieve Test Prep is seeking an Online Academic Advisor to join our team of friendly and positive professionals. This position requires someone who can provide high-level customer service while positively representing our brand.
100% Work From Home/Telecommute
To be considered for a job at Achieve Test Prep you MUST apply at our company website - (careers.achievetestprep.com)
Requirements
- Must be able to write and speak fluent English
- High School / Secondary Diploma (or relevant experience)
- Location: Home-based outside USA see list of countries Achieve Test Prep operates
- Full-time fixed schedule: Monday to Friday 12pm - 9pm ET and Monday to Friday 11am- 8pm ET
- Taking inbound calls from customers regarding their degree and our systems
- Making outbound calls to customers to address their needs
- Providing timely feedback to the company/customers regarding service failures or customer’s concerns
- Receiving and checking customers complaints
- Creating letters, quotes and miscellaneous correspondence to secure additional customer information or resolve customer disputes
To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection.
Benefits
Achieve helps working college students assess their ability to earn college credits using the credit-by-exam process. For those who are not exam-ready, Achieve provides online exam prep courses and 1:1 tutoring, facilitated by seasoned instructors, to increase students’ likelihood of earning college credits via credit-by-exam.
Our purpose is to increase the number of working college students that graduate and do so in a way that protects students’ financial health.
Employee engagement and development is one of the keys to our success at Achieve! We believe our employees empower our company and are the reason for our success. Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities.
Does Achieve sound like the place for you?
