Job Information
End User Support Officer (Level 6)
Company Information
Job Information
Description
Company
Government of Jamaica
Website
http://bit.ly/GOJJobListing
Contact Name
Office of the Services Commission
Contact Email
communications@osc.gov.jm
Job Type
Full-time
Department
Executive Agency
Category
Computer/IT
Posted
20-05-2024
Job Status
Start Publishing
20-05-2024
Stop Publishing
30-05-2024
Applications are invited for the following posts in the Real Estate Authority of Jamaica (REAJ)/Real Estate Board: End User Support Officer (Level 6) (Three-year Contract) (Vacant), salary range $2,803,771 - $3,770,760 per annum.
Job Purpose
Reporting to the Director Records and Information Management Services, the End User Support Officer provides support to the organization for computers and other user devices such as tablets and peripherals including printers, projectors and scanners, ensuring that they are well maintained and problems are dealt with in a manner which causes minimum disruption for the users.
Key Responsibilities
Technical/Professional:
- Installs Computer Hardware:
- Reads hardware installation manuals and releases notes;
- Plans installation time;
- Installs equipment using given procedures;
- Tests correctness of installation;
- Notifies supervisor and users of successful installation;
- Notifies supervisor and users of any problems which may delay installation;
- Documents flaws or updates in installation or release notes.
- Installs Computer Applications:
- Reads software installation manuals and releases notes;
- Checks for adequacy of resources, disk, memory, etc.
- Plans installation time;
- Installs application using given procedures;
- Tests the correctness of installation;
- Notifies supervisor and users of successful installation;
- Notifies supervisor and users of any problems which may delay installation;
- Documents flaws or updates in installation or release notes.
- Provides technical support for users:
- Troubleshoots technical user problems with computer applications, computers and peripherals;
Implements solutions to solve or prevent user problems; - Documents all temporary/permanent solutions;
- Maintains technical support user knowledge base to facilitate user self-service.
- Maintains Personal Computers and Peripherals:
- Cleans and services personal computers as per maintenance schedule;
- Ensures that all workstations are protected by UPS;
- Effects repairs of PCs and peripherals through vendors when necessary and especially during warranty period;
- Ensures availability of working spares;
- Maintains inventory of all personal computers and peripherals throughout the REB;
- Maintains log of devices on loan to users and ensures they are returned in proper working condition;
- Installs software patches and maintains up-to-date anti-virus software protection on all PCs and mobile devices;
Invokes device lockdown procedures (where applicable) when reported as lost or stolen; - Provide users with information on care of equipment.
- Provides communication cabling and connectivity support:
- Installs cables for linking computers/workstations to the network;
- Ensures that computers/workstations are properly connected to the network;
- Maintains database of relevant network addresses along with workstation inventory;
- Ensures CUGs are functional for calling and internet (where applicable) and users are conforming to established usage protocols.
- Troubleshoots technical user problems with computer applications, computers and peripherals;
- Performs job enrichment tasks as assigned from time to time:
- Serves on project teams and task forces when required;
- Keeps abreast of new technology in the field;
- Carries out technical and procedural presentations;
- Undertakes any other duties that may be assigned by the Director, Records and Information Management Services.
Required Knowledge, Skills, and Competencies
Core:
- Strong leadership and decision-making skills.
- Understanding of complex information and requirements.
- Excellent written and oral communication skills.
- Ability to develop creative procedures necessary to deal with emergent situations.
- Skilled in managing external relationships/partnerships.
- Excellent research and analytical skills.
- Strong interpersonal skills.
- Ability to effectively express ideas and information, listen actively, receive feedback and respond in a timely and professional manner in order to effectively assist in the realization of the REA’s objectives.
- Teamwork and cooperation skills.
- Excellent organizing skills.
- Integrity
- Ability to work on own initiative.
Technical:
- Good trouble shooting and diagnostic skills.
- Ability to work with a team on projects.
- Working knowledge of the hardware, software, application and integration of:
Communication equipment inclusive of switches, hubs and cabling plants; - TCP and IP protocols and networking systems;
- Ethernet-shared media LANs.
- Mobile devices
- Working knowledge of REAJ ICT operating environments.
- Effective oral and written and communication skills, especially in regards to interaction with non-technical users.
- Minimum Required Qualification and Experience
- Diploma in Information Technology or equivalent technical qualification from a recognized institution. e.g., COMPTIA (A+ Certification)
- Two (2) years’ work experience supporting networked workstations and PC applications.
OR - Equivalent combination of qualifications and experience.
Special Conditions Associated with the Job
- Lifting and transporting moderately heavy objects, such as computers and peripherals.
- Occasional pressure to meet deadlines to resolve issues.
- May be required to work late or on weekends to meet deadlines and address emergencies.
Applications accompanied by résumés should be submitted no later than Friday, May 29, 2024, via the link below:
Applying for this job?
Enrol one of Career Jamaica's recommended FREE Courses today
and improve your chances of getting hired:
Facebook Comments
