Microsoft OfficeType 40 wpmPOS ExperienceCustomer Service
Job Description
ESSENTIAL FUNCTIONS:
The following are specific responsibilities and contributions critical to the successful performance of the position:
Ensure outstanding customer service delivery at all times.
Answer customers' questions, and provide information on policies and procedures
Maintain clean and orderly checkout areas.
Ensure cash line as all the necessary items. E.g. bags, staples, wrapping tapes etc.
Assist in the training of new Cashiers as requested
Assist in stock taking when necessary and the ordering of goods as requested.
Request goods from other location on a weekly basis or as needed to replenish stock.
Keep work area stocked with goods.
Check for expired goods, re-stock shelves and remove price tags if there is a price change.
Receive and process payment by cash and credit cards.
Issue receipts, refunds, credits or cash change to customer.
Ensure cash from daily sales are balance at the end of each shift.
Ensure float amount is correct at the beginning and end of each shift and that there is adequate change .
Answer telephone and assist customers with over the phone queries as is possible.
Provide product knowledge to customers through the features, values and benefits of each product.
Return uncashed items to designated areas.
Ensure customers are served their correct purchased item.
Provide customers with relevant information about specials and promotions.
Introduce new goods and services to customers.
Provide rapid response to customer complaints
Communicate all discrepancies to relevant manager/supervisors.
Direct all queries/ concerns to immediate supervisor first in keeping with the chain of command.
Ensure that the checkout section is orderly and secure.
Report low stock item of ice-cream, if placed by Scoops department.
Ensure that items purchased by customers are in good condition before it leaves the store.
Any other duties that have been assigned by managers or supervisors should be performed.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.
Other:
In order to properly service our clients, you may be required to work outside of our scheduled business hours.
Timely execution of duties in keeping with pre-arranged schedule.
Care and diligence in protecting the organization’s assets
Job Requirement
EXPERIENCE; EDUCATION OR CERTIFICATION:
High School Diploma / School Leaving Certificate
At least 5 CXC’s inclusive of Mathematics and English Language.
Must have at least One (1) year experience in cashiering in a retail environment.
Certificate in Cashiering would be an asset
SKILLS AND KNOWLEDGE
Knowledge of operating cash register and maintaining cash drawer
Versed in performing monetary transactions such as giving and receiving change
Ability to maintain knowledge of current product location
Ability to analyze and solve problems.
Must possess a high level of accuracy
Strong problem solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
Strong interpersonal skills, ability to communicate (verbal, listening, writing) and manage well at all levels of the organization and with other team members
Must be detailed oriented and a multitasker with superb organizational skills
Must possess a high level of integrity and dependability with a strong sense of urgency
Must have strong internal and external customer service skills
Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.
PERSONAL CHARACTERISTICS
Excellent interpersonal and team skills, extremely collegial
Outstanding communications skills, written and oral
Demonstrated resourcefulness and good judgment
Honest and trustworthy
Values diversity of thought, backgrounds and perspectives
Ability to multi-task while maintaining vigilant attention to detail
Integrity/ethics beyond reproach
Constantly looking to apply best practices
Interested in this role? Please apply by November 28, 2024
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