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Assistant Store Manager - Mandeville
Company Information
Job Type
Full-time
Department
Mandeville
Category
Management
Posted
18-02-2025
Job Status
Start Publishing
18-02-2025
Stop Publishing
07-03-2025
[Mandeville,Jamaica ]
Description
Assistant Store Manager (Mandeville)
Job Description
POSITION PURPOSE:
The Assistant Managers role is to assist with store operations to include purchasing, merchandising, department supervision, while ensuring customer satisfaction and increasing staff efficiency.
This document describes the work that should normally be done. It should be borne in mind that no frame of reference is in itself complete and the use of one’s initiative and discretion must always be a guiding factor.
This document describes the work that should normally be done. It should be borne in mind that no frame of reference is in itself complete and the use of one’s initiative and discretion must always be a guiding factor.
ESSENTIAL FUNCTIONS:
The following are specific responsibilities and contributions critical to the successful performance of the position:
PURCHASING:
- Ensure items are purchase for various departments to include: -
- Cosmetics
- Personal care
- Hair care and accessories
- Baby
- Household Care
- Monitor and maintain current inventory levels and conduct stock reconciliation
- Ensure accuracy of rewards listing and confirm stock levels for all goods on promotion
- Assist in the inventory management of LA Girl and LA Colors products on a monthly basic
- Assist in stock taking and inventory management
SCHEDULING:
- Oversee the scheduling of staff members within the Cosmetics Dept. and on the general floor.
MERCHANDISING:
- Monitor the displaying and packing of goods
- Highlighting new goods
- Rearranging of goods for optimum floor placement when needed
- Monitor rewards goods on promotion
CASHIER:
- Supervise all cashier activities
- Assist cashiers at the opening of business by unlocking of the cash registers, point of sale machines,
- phone card machines
- Checking off of cashiers in the Cosmetics Dept. and general floor as is required.
- Monitoring front cashier, ensuring change is provided to them for smooth customer processing
- Oversee all cashier activities (operations, float and check-off)
- Ensure good customer service is maintained at all times.
GENERAL DUTIES:
- Assist with marketing initiatives both in-store and externally.
- Assist with and or coordinate social media activities for respective departments.
- Assist with the opening and closing of the store on assigned mornings or when needed.
- On Sundays, opening of the store and ensuring that the assigned persons are on duties.
- Oversee all activities in the store
- Oversee customer service between staff and customers to ensure customer satisfaction
- Manage and resolve all customer challenges
- Maintains quality service by establishing and enforcing organization standards and policies
- Resolve customer’s complaints and communicate their request
- Assist with the training of cashiers and sales associate
- Motivating and keeping staff morale at the highest levels thus maximizing customer’s in-store experience
- Ensuring that all staff has arrived to cover shift and reassigning if so required
- Facilitating of deletes, voids, re-printing of receipts, discount and exchanges at the cash register
- Assist in the pricing department when there is an overflow, also filling in for supervisors during their absence
Assist with HR procedures such as:
- *Monitoring attendance and lateness*Staff donation and condolence packages*Staff birthday greeting cards / gift certificates
- Ensure customers have exited store at closing time and that staff security procedures are followed
- Ensure staff bus is on time and all staff left the premises
- Performs any other reasonable duty as requested.
Job Requirement
EXPERIENCE; EDUCATION OR CERTIFICATION
- Bachelor’s Degree in Business Studies
- A minimum Associate degree
- Certificate in Supervisory Management
- Certified Beauty Consultant
- Customer Service trained & certified
- 3-5 years’ work experience in Management or at a Supervisory level
SKILLS AND KNOWLEDGE
- Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations
- Ability to use discretion in providing direction to others
- Effective oral communication skills
- Knowledge of the retail environment
- Ability to work in a fast paced and changing environment
- Must be a team player
- Strong problem solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- Strong interpersonal skills, ability to communicate (verbal, listening, writing) and manage well at all levels of the organization and with other team members
- Must be detailed oriented and a multitasker with superb organizational skills
- Must possess a high level of integrity and dependability with a strong sense of urgency
- Must have strong internal and external customer service skills
- Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.
Personal Characteristics
- Excellent interpersonal and team skills, extremely collegial
- Outstanding communications skills, written and oral
- Demonstrated resourcefulness and good judgment
- Honest and trustworthy
- Values diversity of thought, backgrounds and perspectives
- Ability to multi-task while maintaining vigilant attention to detail
- Integrity/ethics beyond reproach
- Constantly looking to apply best practices
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