Job Information
Support Analyst
Company Information
Job Information
Description
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Full-time
Department
Sagicor Group Jamaica Ltd.
Category
Computer/IT
Posted
02-09-2024
Job Status
Start Publishing
02-09-2024
Stop Publishing
07-09-2024
“Looking for a diverse and rewarding career?
If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Group Jamaica Limited is seeking a suitable candidate to join our Shared Services IT (Jamaica) team in the capacity of: Support Analyst (6-Month Contract)
May be required to work outside of normal business hours and on weekends.
Location: Kingston
As a Support Analyst, you will:
- Provide second-level support across multiple applications and processes, including technical and functional support, system analysis, problem solving, ability to provide recommended solutions and implementation plans.
- Perform integration link failure analysis by isolating, replicating, reporting defects and verifying defect fixes.
- Research, analyze and resolve problems related to supported systems, identify process and procedure issues, and work with extended team and affected departments for resolutions.
- Assist users with questions and issues pertaining to the application of software; resolve support requests, troubleshoot issues, replicate scenarios for developers to address.
- Research and assist with data issue resolution by researching and resolving functional and navigation issues.
- Create direct channels of communication to software and application developers.
- Escalate unresolved application issues to 3rd Level support in a timely manner.
- Maintain a positive working relationship with software vendors to ensure timely installations and problem resolutions.
- Assist in the deployment and monitoring of application patches and updates.
- Maintain user-friendly process documentation, including operational procedures, system procedures, topology diagrams, workflow diagrams, and security requirements.
- Report on user support occurrences with Lead Support/ Manager.
- Perform other related duties assigned from time to time.
What do you need?
- Bachelor’s Degree in Computer Science, Information Technology or related discipline from a recognized tertiary institution.
- Minimum of 3 years’ working experience as an Application/ Support Analyst.
- Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems.
- High proficiency in the use of Microsoft Office software.
- Good understanding of current applications and trends in Management Information System (MIS) technology.
- Strong interpersonal, oral, written communication and presentation skills.
- Excellent administrative and organizational skills
- Experience with insurance products would be an asset.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than Septmeber 6, 2024
While we appreciate all applications, only shortlisted candidates will be contacted.
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