Job Information Operations Risk Review Associate Company Information
Contact Name
Contact Email
Job Information
Job Type Full-time
Department Sagicor Life Jamaica Ltd.
Category Planning/Development
Posted 18-04-2024
Job Status
Start Publishing 18-04-2024
Stop Publishing 27-04-2024
[Kingston,Jamaica ]
"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Business Optimization and Systems Control team in the capacity of: Operations Risk Review Associate
Location: Kingston
As an Operations Risk Review Associate, you will:
  • Provide assistance in coordinating the day-to-day activities on all client risk and suspected fraud issues for Insurance Operations Services.
  • Review, investigate and resolve client complaints or reports received that are contrary to the Company’s policies and procedures.
  • Support Operations Monitoring & Control in the administrative framework for regulatory compliance and controls in accordance with the guiding principle governing the financial sector along with the company’s code of business conduct and ethics.
  • Assist in coordinating the activities relating to allegations made by clients with regards to any suspected fraudulent misconduct.
  • Review, investigate and discuss complaints from clients with the referring area.
  • Liaise with applicable stakeholders in instances of misappropriation or fraud.
  • Compile all supporting formal documentation regarding findings of any investigation or allegations made by a client and submit reports to the relevant department.
  • Follow-up to ensure closure and/ or resolution of the complaint.
  • Assist in maintaining records related to fraud cases.
  • Monitor Sales Representatives’ activities on an ongoing basis:
  • Monitor Advisors including those on the watch list for any irregularities and submit the findings to the Officer.
  • Conduct random receipt book audits on Advisors from each Branch and Broker/ Agency by requesting receipt books currently in-use.
  • Follow up with all branches and brokers/ agencies to submit their quarterly receipt book audit report.
  • Compile information from audits conducted and prepare quarterly reports to department.
  • Maintain log of lost/ stolen receipt books.
  • Assist in conducting Client Due Diligence (CDD) and Enhanced Due Diligence (EDD) for medium and high risk-rated insurance clients.
  • Provide support in monitoring the client complaint register/ portal.
  • Assist with presentations as needed or necessary.
  • Perform other job-related duties assigned from time to time.
What do you need?
  • Diploma or Associate Degree in Business Studies or equivalent qualification from a recognized institution.
  • Minimum of two (2) years’ working experience in the life insurance industry.
  • LOMA certification would be an asset.
  • Completion of certified industry courses would be an asset.
  • Strong creativity and analytical skills.
  • Detailed oriented and a great deal of urgency.
  • Excellent oral, written communication and time management skills.
  • Knowledge of Microsoft Office Suite and productivity tools.
  • Dynamic, self-motivated and performance-driven outlook.
  • Sound knowledge of the requirements of the regulatory bodies in Jamaica and Cayman Islands.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than April 26, 2024.
While we appreciate all applications, only shortlisted candidates will be contacted.
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