Job Information
Lady’s Maid/Butler (LMO/TS 4)
Company Information
Job Information
Description
Company
Government of Jamaica
Website
http://bit.ly/GOJJobListing
Contact Name
Office of the Services Commission
Contact Email
communications@osc.gov.jm
Job Type
Full-time
Department
Office of The Governor-General and Staff, Kings House
Category
Administrative
Posted
17-09-2024
Job Status
Start Publishing
17-09-2024
Stop Publishing
01-10-2024
Applications are invited for the following post in the Office of The Governor-General and Staff, Kings House: Lady’s Maid/Butler (LMO/TS 4), salary range $18,647 – $25,078 per week.
Job Purpose
Under the supervision of the Household Manager, the Lady’s Maid serves as a personal aide to Her Excellency. The incumbent is attentive to details, possesses a gracious and professional personality and sees to it that Her Excellency’s day is accomplished in a smooth and seamless manner. A good Lady’s Maid is cheerful, honest, discrete, organised and respectful.
The Lady’s Maid is responsible for the care, maintenance and upkeep of Her Excellency’s wardrobe and private rooms, as well as cleaning, ironing and mending garments, laying out and labeling of garments specific to each occasion, while preparing them for packing and travelling, when the need arises. She also provides support for food and beverage service to Their Excellencies and guests.
The incumbent seeks to achieve the job purpose by embracing, demonstrating and contributing to the Vision of the Office of The Governor-General and Staff: “A culture of excellence through people performance and partnerships”.
Key Responsibilities
Technical/Professional:
- Personal Care and Support Duties
- Monitors Her Excellency’s Diary, in order to be kept abreast of her appointments;
- Updates Her Excellency in advance on upcoming appointments, in collaboration with the Private Secretary to Her Excellency;
- Co-ordinates with Private Secretary to Her Excellency to ensure documentation of appointments and the necessary elements are in place (ensuring that Health Cards are available for Doctors appointment, test results are collected, specific instructions for tests are known and adhered to);
- Collaborates and co-ordinates with His Excellency’s Valet regarding matters relating to Their Excellencies’ mutual attendance at events;
- Cares for all items in Her Excellency’s wardrobe; keeps them in readiness for wear at all times;
- Selects appropriate attire for appointments and personal activities, in consultation with Her Excellency;
- Carries out housekeeping tasks in Her Excellency’s dressing room and other personal spaces. Keeps the areas in immaculate condition at all times;
- Organizes and maintains drawers, closets and other areas used for storing clothing and personal items;
- Repairs garments as and when necessary. Consults with Her Excellency’s seamstress or other experts as required, to carry out alterations and repairs;
- Carries out periodic deep cleaning of closets, drawers and other storage areas according to established frequency. Consults with the Household Manager as required;
- Airs all clothing not worn within a period of at least one month. Removes all items from the closet area and vacuums everywhere to prevent moth infestation;
- Stores clothes as required in sealed plastic bags and puts moth or cedar balls in the closet or storage areas;
- Conducts a quarterly wardrobe audit. Recommends seasonal items for storage, as well as the removal of worn items;
- Complies with and carries out required actions for storage or disposal of items as instructed by Her Excellency;
- Brushes, steams and irons clothing, cleans shoes and ensures that personal items are maintained at all times;
- Lays out clothing to be worn each day and for each event. Ensures that all items required for personal care are in readiness for use. Monitors personal care products and recommends replenishing in advance;
- Carries out personal care duties for Her Excellency as required. Presents the various articles as needed for dressing. Assists Her Excellency with dressing or un-dressing as needed;
- Checks to ensure that Her Excellency is appropriately groomed prior to departing the Residence;
- Disseminates information from Her Excellency to relevant staff and other personnel as directed and relates feedback accordingly;
- Relates to Her Excellency’s Driver and close Protection Officers regarding arrangements prior to her departing the Residence;
- Co-ordinates with the Private Secretary to Her Excellency and the Aide-de-Camp to the Governor-General to ensure Speeches, Briefing Notes and related documents are prepared and readily available for Her Excellency’s use and information;
- Retrieves files, books and documents, which may be required by Her Excellency to be taken to events and appointments or while travelling; ensures that they are secure in her briefcase or carry-on bag;
- Receives Her Excellency on her return from events or appointments. Verifies that the private quarters are in immaculate condition and in readiness for her return;
- Remains on-call throughout the day to ensure that Her Excellency’s needs are met;
- Prepares Her Excellency’s luggage for travel, packs sufficient and appropriate clothing, as well as linens for the trip. Unpacks on her return and applies the required cleaning and airing techniques for all clothing, other items and luggage;
- Accompanies Her Excellency on trips as required. On arrival at the location, takes charge of all luggage and attends to Her Excellency’s needs;
- Receives and welcomes all of Her Excellency’s guests to the Residence and attends to their needs for the duration of their stay;
- Answers telephones and receives in-person messages for Their Excellencies, delivers messages, ascertains feedback and reverts to sender in a timely manner.
Food and Beverage Service
- Provides support in setting up table appointments for events hosted by Their Excellencies;
- Assists with food and beverage service to Her Excellency at events hosted or attended by them;
- Liaises with the Head Chef in the Residence on menus and meal service times for Her Excellency. Prepares specific items as required;
- Confirms in advance that all arrangements are in place for timely food and beverage service for Her Excellency. Co-ordinates with the Head Butler/Duty Butler to deliver timely service;
- Assists the Butlers with polishing and storing silverware, dinnerware, glassware and other items used for food and beverage service.
Other:
- Be a good team player and assist with duties relating to providing service to Their Excellencies, their family and guests;
- Be au fait with current affairs and matters of personal interest to Her Excellency to facilitate conversation;
- Performs any other related duties which may be assigned.
- Required Knowledge, Skills and Competencies
- Confidential, honest, flexible, loyal and trustworthy with impeccable integrity
- Engaging and able to build good rapport
- Pays attention to detail and able to follow directions
- Has a gracious and professional personality
- Strong enough to lift items when needed
- Has excellent organizational skills, is meticulous and detail oriented
- Possess a great degree of confidence
- Energetic, self-assured, customer-focused and solutions-oriented
- Able to anticipate customer needs, change direction quickly and multi-task
- An excellent communicator with good interpersonal skills
Minimum Required Qualification and Experience
- An Associate Degree/Advance Certification in Hospitality Management/Food Service or equivalent from a recognized tertiary institution;
- Training in Wait Service and Food and Beverage Preparation (preferably HEART Trust NTA Certification) with practical experience in formal food service entity;
- Five (5) years of proven, related experience in a comparable setting;
- Valid Food Handlers’ Permit
Special Conditions Associated with the Job
- The Lady’s Maid must be in good physical shape, able to lift household items and stand for long periods.
- The required work output can be hectic and demanding and can require completing multiple tasks at the same time;
- Must also be able to work under pressure, while ensuring that everything is prepared according to expected standards and guidelines;
- The incumbent may on occasions, have to fill in as Butler and could experience the pressures of simultaneously coordinating a wide range of activities;
- Extended working hours are expected.
Applications accompanied by résumés should be submitted via email, no later than Monday, 30th September, 2024 to:
Director, Human Resources and Administration
Office of His Excellency The Governor-General and Staff
King’s House
Hope Road
Kingston 6
Office of His Excellency The Governor-General and Staff
King’s House
Hope Road
Kingston 6
Email: humanresources@kingshouse.gov.jm
Please note that only shortlisted applicants will be contacted.
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