Job Information
Job Information
New!
Investigation Associate
Company Information
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Full-time
Department
Sagicor Bank Jamaica Ltd.
Category
Banking/Finance
Posted
12-11-2024
Job Status
Start Publishing
12-11-2024
Stop Publishing
16-11-2024
[Kingston,Jamaica ]
Description
“Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Card Operations team in the capacity of: Investigation Associate
- Contribute to client experience by providing professional and attentive service to clients by accurately completing immediate core banking transactions.
- Take personal accountability for delivering superior client experience including, effective problem resolution.
- Identify clients’ primary needs, look for opportunities to refer clients to the appropriate in-branch sales individual/ alternative channel.
- Contact relevant cardholders to verify transaction activity identified in fraud guard, VRM and fraud center.
- Conduct investigations relating to all fraud or suspicious activities.
- Approve the blocking of accounts based on investigation carried out.
- Recommend action against merchants based on chargeback (hold funds).
- Investigate cases of friendly fraud, cheque deposit fraud and credit card application fraud with a view to recover or minimize losses.
- Check Visa and MasterCard Online for bulletins and member letters.
- Action all card data compromise reports from Visa and MasterCard and monitor for BIN attacks, with appropriate mitigating responses.
- Conduct periodic rules assessment and performance and make recommendations for parameter changes with existing fraud rules in Fraud Guard, Fraud Center and VRM.
- Liaise with ACI agents and review the daily fraud reports submitted.
- Keep abreast of new fraud trends, both local and worldwide and report all anomalies to the Manager, Fraud Unit.
- Perform other related duties assigned from time to time.
What do you need?
- Minimum of an Associate’s Degree in Business Administration, Management Studies, Finance, or equivalent qualifications, from a recognized institution.
- A minimum of two (2) years’ working experience in the financial sector or related industry.
- Training in Credit and Debit Card management for Issuers and Acquirers.
- Ability to communicate effectively.
- Strong analytical skills.
- Working knowledge of Prime and Online.
- Some Card Acquiring/ Issuing knowledge required.
- Experience in fraud investigation & management
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than November 15, 2024
While we appreciate all applications, only shortlisted candidates will be contacted.
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