Job Information Client Services Assistant (Contract) Company Information
Contact Name
Contact Email
Job Information
Job Type Contract
Department Sagicor Life Jamaica Ltd.
Category Computer/IT
Posted 14-04-2024
Job Status
Start Publishing 14-04-2024
Stop Publishing 20-04-2024
[Kingston,Jamaica ]
"Looking for a diverse and rewarding career?
If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Insurance Operations – Client Services team in the capacity of: Client Services Assistant (Contract)
Location: Kingston
As a Client Services Assistant, you will:
  • Deliver superior service and experience with every interaction to the Company’s clients consistent with the objectives of the Division.
  • This involves giving prompt and accurate information, processing financial transactions and policy changes speedily and accurately.
  • Interview clients requesting funds and advise them of the amounts available.
  • Provide information to clients on, policy status, loans, dividend and fund balances.
  • Input data to generate policy benefit payments for walk-in clients, transactions initiated in branches and received by mail.
  • Ensure all pertinent data relating to the clients are collected at the time of interaction.
  • Process policy changes via the workforce management system (P360) and provide feedback to internal/ external clients as appropriate.
  • Liaise with clients or Financial Advisors where the standard requirements are not satisfied.
  • Perform other related duties assigned from time to time.
What do you need?
  • Minimum of a Diploma in Business Administration, Management Studies, Marketing or a related discipline from a recognized institution.
  • Successful completion of the ACS designation.
  • At least two (2) years’ working experience within the Insurance industry.
  • Excellent attitude to client service and teamwork.
  • Ability to communicate effectively both orally and in writing.
  • Demonstrable persuasiveness, empathy and tact.
  • Sound knowledge of computer software packages including word processing and spreadsheet applications.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than April 19, 2024.
While we appreciate all applications, only shortlisted candidates will be contacted.
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