Job Information
Quality Management Systems Officer (Level 8)
Company Information
Job Information
Company
Government of Jamaica
Website
http://bit.ly/GOJJobListing
Contact Name
Office of the Services Commission
Contact Email
communications@osc.gov.jm
Job Type
Full-time
Department
Executive Agency
Category
Computer/IT
Posted
07-10-2024
Job Status
Start Publishing
07-10-2024
Stop Publishing
18-10-2024
[Kingston,Jamaica ]
Description
Applications are invited to fill the following vacant post in the National Fisheries Authority: Quality Management Systems Officer (Level 8), salary range $5,198,035 - $6,990,779 per annum.
Job Purpose
Under the direct supervision of the Chief Executive Officer (CEO), the Quality Management Systems Officer is responsible for safeguarding the quality and sustainability of the fisheries industry. The incumbent will also co-ordinate all activities related to the quality assurance program of the National Fisheries Authority, in ensuring that fish and fishery products in Jamaica meet the highest quality standards throughout the supply chain, while promoting responsible fishing practices.
Key Responsibilities
Management:
- Prepares and achieves budget and forecast for QMS;
- Develops and maintains strong relationships with internal and external stakeholders to ensure optimal performance;
- Works collaboratively, negotiates and engages with key stakeholders to facilitate delivery and compliance with the quality strategy;
- Investigates complaints and delays, identifies conflicts in the implementation schedules or activities and recommends corrective action;
- Liaises and communicate with other Divisions, Government Departments, entities and service providers;
- Works as part of the Management team to share ideas and improve operations, recommending, supporting, and implementing continuous improvement activities and process and procedure improvements to optimize results and improve quality of delivery, in line with quality standards requirements delivery and in line with NFA and customer requirements;
- Communicates with personnel at all levels, internally and externally to the NFA, concerning quality matters;
- Monitors the implementation of QMS policies;
- Works with other Divisions and Branches within the organization to identify process improvements and improve standards, efficiency and profitability;
- Reports to top management on the performance of the QMS, including achievement of targets, operational progress, risks, issues, major setbacks, resource constraints and significant deviations from agreed objectives/targets/actions and identifies any actions required;
- Ensures that the section operates under any health, safety and environmental policies and procedures, to ensure the safety and well-being of staff and visitors;
- Determines appropriate follow-up action necessary to achieve compliance and ensures documentation preparation;
- Plans and implements the activities of the QMS to agreed timescales;
- Attends various meetings and actions/communicates instructions;
- Prepares weekly, monthly, quarterly and annual reports.
Administrative:
- Ensures that all required processes, systems and controls are in place within the Section to enable the achievement of its objectives effectively and efficiently, and ensures the effective and efficient use of resources;
- Ensures that appropriate communication and knowledge management systems are in place within the Section and with other internal or external Units and Divisions/Branches, to facilitate the sharing of relevant information in an accurate and timely manner;
- Ensures that the work of the Section is adequately documented to facilitate the development of operational manuals, outlining applicable policies and procedures for the operational activities, with a view to amalgamating them into a single Operations Handbook for National Fisheries Authority;
- Develops, monitors and co-ordinates budget preparation and monitoring and signs off on related requisitions for the Section/Branch.
Technical/Professional:
- Contributes to creating and implementing best practice capacity planning vision, strategy, policies, processes and procedures, to aid and improve operational performance;
- Contributes to new business initiatives and projects and reviews and communicate the impact on the Quality Management Systems (QMS);
- Ensures that the Authority’s Quality Management System conforms to the customer, internal, ISO 9001:2015, and regulatory/legal requirements;
- Develops the Management Systems strategy and the management arrangements for key milestones, demonstrating solid progress against the plan;
- Manages the activities and functions, analyses workload, determines priorities and monitors adherence to standards, regulations and guidelines;
- Maintains a comprehensive Quality Management Programme including policies, procedures, standards, and compliance inspections, and serves as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement;
- Interprets policy directives and reviews requests for ISO QMS implementation for adherence to government's policies and guidelines;
- Provides technical direction, overall technical support, management, and oversight of ISO QMS implementation, including training, guidance and methodologies;
- Supervises data collection, completion and dissemination, analyses data to identify areas for improvement and recommends and monitors corrective and preventative initiatives;
- Interacts with internal and external stakeholders concerning problems or complaints to ensure effective corrective actions and feedback, and identify quality improvement opportunities;
- Leads research and planning activities on ISO QMS implementation trends, management and assessment issues and oversees the outcome of risk analysis and mitigation strategies, related reports, and technical documents;
- Documents key impacts and lessons emerging from research done;
- Analyzes current ISO QMS practices, programmes, and procedures, to identify the need for modification in keeping with international practices and procedures;
- Implements all relevant procedures described in the Quality Management System (QMS);
- Ensures that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies;
- Improves documentation design, review and storage guidelines continuously;
- Updates quality documentation and communicate lessons learned from quality concerns;
- Ensures that all necessary systems and procedures are in place to satisfy all customer requirements and audits;
- Oversees inspection (examination) of incoming materials, ensuring they meet requirements;
- Manages the audit non-conformity database and provides detailed analysis of nonconformities;
- Ensures corrective actions are undertaken to address non-conformities found;
- Verifies closure of non-conformities with Certification Bodies;
- Ensures ongoing compliance with the QMS ISO 9001:2015;
- Introduces new systems and procedures, where appropriate;
- Undertakes, participates and leads regular internal and process audits of QMS and support external audits;
- Manages the monitoring, measurement and review of internal processes, especially those that affect the quality of the Organization’s operations;
- Convenes workshops on ISO QMS issues and makes presentations and reports, as required;
- Co-ordinates the delivery of ISO QMS training sessions for the NFA;
- Trains the QMS team in all aspects of the quality system and application of procedures;
- Holds quarterly audit performance meetings within the NFA and with Certification Bodies;
- Develops, prepares, revises and implements a plan for ISO Quality Management Systems certification or recertification of the NFA;
- Undertakes continuous training and development and keep up to date with industry knowledge, standards, regulations, laws and issues, to improve work quality and the
- NFA’s service quality;
- Ensures that best practices and established international standards and practices are currently utilized;
- Produces written reports and makes presentations;
- Conducts Risk Assessments of processes and tasks in the Section;
- Performs any other related duties that may be assigned from time to time.
Required Knowledge, Skills and Competencies
Core:
- Good oral and written communication skills;
- Good leadership skills;
- Integrity;
- Good interpersonal skills;
- Teamwork;
- Customer and quality focus;
- Ability to use own initiative;
Technical:
- Strong judgement, problem-solving, analytical and decision-making skills;
- Sound knowledge of practices, procedures, and techniques involved in organizational assessment, planning and research, is quality conscious and thorough in the approach to organizational activities;
- Proficiency in collecting, analyzing, reporting and interpreting data on industrial relations trends within the NFA;
- The ability to lead others through change and manage their concerns;
- Solid understanding of the product development and management lifecycle;
- Excellent knowledge of the Quality Management System, Auditing Experience and managing audit programmes;
- Detailed understanding of ISO 9001:2015;
- Sound knowledge of Customs Act and Regulations, Executive Agency Act and related legislation;
- Knowledge of the Fisheries Act 2018 and other relevant legislation, policies, guidelines of the National Fisheries Authority;
- Proficiency in the use of relevant computer applications.
Minimum Required Qualification and Experience
- First Degree in Quality Management, Public Administration, Business Administration or related technical field;
- Four (4) years’ working experience in Quality Assurance/Quality Control with at least two
(2) years in a supervisory/managerial role; - Supervisory Management training/experience;
- Auditing certification or demonstrated experience;
- Project Management certification or demonstrated experience;
- Quality Assurance and Control related Certification (CQA) or demonstrated experience;
- Specialized training in ISO QMS, strategic planning and/or management.
Special Conditions Associated with the Job
- May be required to work beyond regular working hours, weekends and public holidays;
- Spend long hours sitting and using office equipment, computers and attending sessions.
Applications accompanied by detailed résumés, including the names of two (2) referees, should be submitted no later than Thursday, 17th October 2024 to:
Senior Director
Corporate Services Division
National Fisheries Authority
2c Newport East
Corporate Services Division
National Fisheries Authority
2c Newport East
Kingston 11
Email: fisherieshr@moa.gov.jm
Please note that only shortlisted applicants will be contacted.
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