Job Information
Debt Collections Manager
Company Information
Job Information
Company
Aquarion Asset Management
Website
https://aquarionam.com/
Contact Name
Contact Email
recruiting@aquarionam.com
Job Type
Full-time
Department
Category
Customer Service
Posted
29-08-2024
Job Status
Start Publishing
03-09-2024
Stop Publishing
14-10-2024
[MontegoBay,Jamaica ]
Description
Aquarion Assent Management is Hiring in Montego Bay
In-Office Debt Collections Manager - St James
Description
We are looking for a Manager to oversee aspects of our Montego Bay, Jamaica Debt Collections operation. The Manager will be responsible recruiting, training and managing of onsite staff. The manager will be tasked with supporting and building a team of exceptional collectors and meeting and exceeding monthly financial targets.
The ideal candidate is experienced in this space, and possess working knowledge of all accounting procedures, compliance, FDCPA, TCPA, and FCRA and can manage daily financial targets end-to-end.
If you have previous experience managing a financial team, and are looking for more opportunity or more control, we’d like to meet you. Ultimately, you should be able to ensure accuracy and efficiency throughout our entire accounts receivable/collections process.
Responsibilities
- Recruit new collection agents
- Train new agents on systems, procedures, and scripts
- Review agent scorecards, audio recordings, KPIs
- Monitor and manage collections on accounts
- Handle escalated calls, complaints, and questions
- Ensure daily, weekly, and monthly collection goals are met
- Negotiate with customers for balances, settlements, or payment arrangements
- Enforce all collection procedures
- Motivate employees and maintain focus on goals and objectives
Skills
- Experience with pre- and post- charge-off debt REQUIRED (credit cards and short term installment/payday loans)
- Proven work experience as a Manager or Supervisor
- Ability to accurately analyze and process numerical data
- Team management skills
- Negotiation skills
- Problem-solving attitude
- Confidentiality
Benefits
- multi-tiered Compensation Structure (including incentives, bonus and commission)
- UNLIMITED earning potential!
- Job Type: Full-time
- Schedule: Monday to Friday
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