Job Information
Client Care Associate
Company Information
Job Information
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Full-time
Department
Sagicor Life Jamaica Ltd.
Category
Customer Service
Posted
12-11-2024
Job Status
Start Publishing
12-11-2024
Stop Publishing
23-11-2024
[Kingston,Jamaica ]
Description
Looking for a diverse and rewarding career?
If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Group Insurance Services (Client Care) team in the capacity of: Client Care Associate
Location: Kingston
As a Client Care Associate, you will:
- Effectively administer a small number of accounts on the Government portfolio (GEASO/ MEDIGAP) ensuring that clients’ requests are dealt with promptly, efficiently, and courteously.
- Conduct Monthly Reconciliations.
- Provide clerical assistance within the Data/ Reconciliation unit to process member data received for the various accounts on the Government Portfolio.
- Assist with the preparation and dispatching of correspondence & health cards on a timely basis
- Process member data received from Group Listing (membership/payment reconciliation):
- Including additions/ cancellations, transfers and reinstatements.
- Liaise with members regarding information needed to resolve issues that may arise with data.
- Sort and file incoming correspondence, enrolment cards, payment listings.
- Prepare correspondence notices, request health cards and dispatch to the relevant Field Services Officers (FSO).
- Prepare monthly reports for submission to immediate supervisor.
- Perform other related duties assigned from time to time.
What do you need?
- Diploma or Associate’s Degree in Business Administration or relevant discipline from a recognized institution.
- At least two (2) years’ working experience in the Life Insurance industry.
- Completion of the AHIP (Parts 1 & 2) designation would be an asset.
- Sound time management, human relations and communication (oral/written) skills.
- Sound Knowledge of computer software packages word processing and spreadsheet applications.
- Keen attention to detail.
- Ability to maintain high levels of confidentiality.
- Ability to work without close supervision.
- Ability to undertake research, analyze results and make decisions.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than November 15, 2024.
While we appreciate all applications, only shortlisted candidates will be contacted.
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