Job Information
Job Information
POSITION PURPOSE:
This document describes the work that should normally be done. It should be borne in mind that no frame of reference is in itself complete and the use of one’s initiative and discretion must always be a guiding factor.
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Supervisor - Montego Bay
Company Information
Job Type
Full-time
Department
Montego Bay
Category
Management
Posted
28-10-2024
Job Status
Start Publishing
28-10-2024
Stop Publishing
29-11-2024
[MontegoBay,Jamaica ]
Description
Supervisor - Savanna La Mar
POSITION PURPOSE:
Supervise the different activities that take place on a retail sales floor. They stay busy managing people and performing administrative tasks. The role of a floor supervisor is important in keeping a store running smoothly.
This document describes the work that should normally be done. It should be borne in mind that no frame of reference is in itself complete and the use of one’s initiative and discretion must always be a guiding factor.
ESSENTIAL FUNCTIONS:
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Greet Customers entering store
- Should arrive at work 20 – 30 minutes before opening hours
- Ensure good customer service is maintained at all times.
- Manage and resolve all customer challenges
- Oversee all floor activities to include the paymaster.
- Oversee all cashier activities (operations, float and check-off)
- Assist in stock taking and inventory management
- Monitor and maintain current inventory levels and conduct stock reconciliation
- Effectively merchandise floor and create eye catching and effective displays.
- Ensure all goods are correctly priced and well ticketed.
- Coordinate with management team to ensure adequate staff coverage at all times
- Ensure customer returns and exchanges are accurately completed.
- Execute appropriate discounts to relevant customers and staff.
- Assist store manager with general store operations
- Delegate workload to sales associate and cashiers
- Managing staff coach, counsel, train and discipline...
- Provide on the job training for all new hires
- oversee purchasing/ request (stock maintenance)
- Assist with customer’s complaints daily
- Close cash registers at scheduled closing hour
- Open and closing of store at scheduled hour
- Ensure staff are knowledgeable of new product information.
- Manage all social media activities at the store level
- Perform staff evaluation/assessment as required
- Ensure all policies and procedures are communicated to staff members in a timely manner
- Provide department coverage based on the needs of the store.
- In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.
- In order to properly service our clients, you may be required to work outside of our scheduled business hours.
- Timely execution of duties in keeping with pre-arranged schedule.
- Care and diligence in protecting the organization’s assets
Job Requirement
EXPERIENCE; EDUCATION OR CERTIFICATION
- A minimum of Associate Degree in Business Administration
- At least 4 years work experience at a management or supervisor level (Retail base a plus)
- Certificate in Supervisory Management
- Customer Service / Sales Training
- Certificate in Computer Skills/Training (Microsoft Office Suite)
- Firm knowledge in Paymaster and Bill-Express payment
- High School Diploma
- Knowledge of retail store operations will be an asset
- Retail store management / supervision
- Knowledge and ability to train new hires
- Knowledge of in-store operations
- Knowledge of supplies, equipment, and/or services
- Must have good communication skills
- Knowledge of supplies, equipment, and/or services ordering to maintain stock and inventory management
- Ability to reconcile stock counts to report data.
- Database management skills.
- Ability to analyze and solve problems.
- Ability to prepare routine administrative paperwork.
- Clerical, word processing, and/or office skills.
- Strong problem solving and creative skills and the ability to exercise sound judgment
- Ability to make decisions based on accurate and timely analyses
- Strong interpersonal skills, ability to communicate (verbal, listening, writing) and manage well at all levels of the organization and with staff at remote locations is essential.
- Must be detailed oriented and a multitasker with superb organizational skills
- Must possess a high level of integrity and dependability with a strong sense of urgency
- Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.
- Excellent interpersonal and team skills, extremely collegial
- Outstanding communications skills, written and oral
- Possess leadership qualities
- Demonstrated resourcefulness and good judgment
- Self-motivated; Hands-on, leads by example
- Values diversity of thought, backgrounds and perspectives
- Ability to multi-task while maintaining vigilant attention to detail
- Integrity/ethics beyond reproach
- Constantly looking to apply best practices
- Predisposition to mentor and subsequently increase responsibilities as team develops
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