Job Information
Operations Compliance Officer
Company Information
Job Information
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Full-time
Department
Sagicor Bank Jamaica Ltd.
Category
Banking/Finance
Posted
22-04-2024
Job Status
Start Publishing
22-04-2024
Stop Publishing
27-04-2024
[Kingston,Jamaica ]
Description
Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Card Operations team in the capacity of: Operations Compliance Officer
- Coordinate and liaise with all stakeholders to ensure that card operations’ compliance requirements are represented in projects involving new card products, system and procedural changes.
- Ensure that compliance notification and advisories received from Visa and Mastercard are duly disseminated to the relevant team members and actioned, if required.
- Ensure rejected outgoing and incoming interchange transactions are assessed, liaising with the relevant IT teams to resolve.
- Review billing statements dispatched periodically by all card associations, to determine where there may be revenue leakages, due to fines for non-compliant practices.
- Assist with the execution of annual objectives of the department/ unit and determine projects that will deliver accordingly.
- Develop and define unit plans to meet strategic and operational objectives and targets and assist with cascading same.
- Identify and confirm activities required for strategic and operational initiatives with respective stakeholders.
- Assist with Identification and development of immediate and long-term solutions for process defects and inefficiencies.
- Conduct regular reviews of policies, legislation and regulations related to the transactions within the department.
- Keep up to date with all association mandates and ensure compliance with Visa, Mastercard and JETS operating rules and regulations.
- Maintain effective communication to ensure that all stakeholders are informed of the changes in the business and information affecting the card business and compliance.
- Investigate and provide timely response and resolution to queries made by all card support teams.
- Liaise with relevant stakeholders on mandates to be implemented to ensure same are undertaken and completed as required.
- Collaborate with and foster relationships with other units/ departments by promptly communicating issues and concerns, ensuring that all discrepancies are handled in a timely manner.
- Partner with the chargeback and fraud management team to analyze trends and determine if there is any root cause related to procedural or system non-compliance.
- Supervise the analysis of the Payment Association settlement rejects and ensure timely resolution to assist Sagicor Bank in recovering outstanding funds.
- Provide support to card operations, customer care and payment services teams for all issuer rejected transactions and provide timely resolution to all issues raised
- Conduct certification exercises for Sagicor Bank for all card related initiatives, mandates and enhancements with VISA, MasterCard and JETS.
- Support acceptance testing from a compliance perspective on all transaction channels.
- Manage the implementation of changes to parameters in core card system (Prime) based on detailed instructions from the change management team to support associated initiatives.
- Ensure mandatory quarterly ABM Locator reports for VISA and MasterCard.
- Ensure that, Payments Association quarterly statistics report (QSR) which provides details on the performance of the MasterCard and VISA portfolio of payment services division is analyzed and submitted.
- Ensure that bulletins published by Payments Associations are reviewed, and all impact applicable to Sagicor Bank is communicated to the relevant stakeholders.
- Provide support to cross-functional teams during testing of the quarterly Payment Associations business enhancement, ensuring that there are no issues relating to this mandatory system upgrade.
- Ensure that card related issues including but not limited to outstanding fixes, compliance issues, incoming/ outgoing files are collated and tracked up until resolution.
- Ensure that Payments Association compliance program reports are monitored to ascertain early identification of non-compliant trends and elimination of fines.
- Ensure that billings from Payments Associations are analyzed timely to identify issues that impact earnings.
- Monitor Issuer Authorization statistics/ analyze data from payments houses to ensure that Sagicor
- Bank remains in compliance with data integrity standards.
- Perform other related duties assigned from time to time.
What do you need?
- Bachelor’s degree in Management Studies, Banking/ Finance, Business Administration or relevant discipline from a recognized tertiary institution.
- At least five (5) years working experience in a banking or financial institution.
- A minimum four (4) years working experience in banking operations and account reconciliation processes.
- Formal training in Agile project management and supervisory management.
- Training in credit card management for Issuers and Acquirers would be an asset.
- In-depth working knowledge of card procedures, local and international payment association rules and other operational processes to include authorization, settlement and clearings processes.
- Sound knowledge of banking and card applications e.g. Prime and Online module.
- Sound knowledge of Payment Associations systems and applications including but not limited to Visa Online, MasterCard Connect and JETS.
- Sound knowledge of financial services industry as well as the local and international banking sector.
- In-depth knowledge of the bank’s card products and services and applications associated with the card business.
- Understanding of physical technology infrastructure that supports the card business and electronic transaction channels.
- Strong knowledge of e-commerce, POS and ATM electronic transaction channels.
- General knowledge of branch operating and processing procedures.
- Proficiency in Microsoft Office Suite (Excel, Word, Power Point, Planner).
- Ability to work well under pressure and manage multiple tasks with competing priorities.
- Strong knowledge of card authorization, clearing and settlement procedures.
- Knowledge of respective card associations’ rules and regulations.
Strong people management skills.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than April 26, 2024.
While we appreciate all applications, only shortlisted candidates will be contacted.
Facebook Comments
