Job Information
Manager - 3rd Party Debt Collections
Company Information
Job Information
Growing office in St James Parish looking to onboard an experienced Manager to oversee our Montego Bay, Jamaica Debt Collections operation. The Manager will be responsible recruiting, training and managing of onsite staff. The manager will be tasked with supporting and building a team of exceptional collectors and meeting and exceeding monthly financial targets.
Company
Aquarion Asset Management
Website
https://aquarionam.com/
Contact Name
Contact Email
recruiting@aquarionam.com
Job Type
Full-time
Department
Category
Customer Service
Posted
22-10-2024
Job Status
Start Publishing
22-10-2024
Stop Publishing
22-11-2024
[MontegoBay,Jamaica ]
Description
Aquarion Assent Management is Hiring in Montego Bay
In-Office Debt Collections Manager - St James
**Please note, this is a Full Time, In-Office Post based in Montego Bay St. James**
**Applicants should reside in Montego Bay**
Description
Growing office in St James Parish looking to onboard an experienced Manager to oversee our Montego Bay, Jamaica Debt Collections operation. The Manager will be responsible recruiting, training and managing of onsite staff. The manager will be tasked with supporting and building a team of exceptional collectors and meeting and exceeding monthly financial targets.
This position is in our Montego Bay, Jamaica office and is an IN-PERSON position. This position is NOT REMOTE!
The ideal candidate is experienced in this space, and possess working knowledge of all accounting procedures, compliance, FDCPA, TCPA, and FCRA and can manage daily financial targets end-to-end.
If you have previous experience managing a financial team, and are looking for more opportunity or more control, we’d like to meet you. Ultimately, you should be able to ensure accuracy and efficiency throughout our entire accounts receivable/collections process.
Responsibilities
- Recruit new collection agents
- Train new agents on systems, procedures, and scripts
- Review agent scorecards, audio recordings, KPIs
- Monitor and manage collections on accounts
- Handle escalated calls, complaints, and questions
- Ensure daily, weekly, and monthly collection goals are met
- Negotiate with customers for balances, settlements, or payment arrangements
- Enforce all collection procedures
- Motivate employees and maintain focus on goals and objectives
Skills
- Experience with pre- and post- charge-off debt REQUIRED (credit cards and short term installment/payday loans)
- Proven work experience as a Manager or Supervisor
- Ability to accurately analyze and process numerical data
- Team management skills
- Negotiation skills
- Problem-solving attitude
- Confidentiality
Benefits
- multi-tiered Compensation Structure (including incentives, bonus and commission)
- UNLIMITED earning potential!
- Job Type: Full-time
- Schedule: Monday to Friday
Please apply by November 22, 2024 using the link below:
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