The following are specific responsibilities and contributions critical to the successful performance of the position:
Greet customers upon entering store
Ensure all customers are acknowledged and attended to according to Fontana’s customer service standard
Arrive at work 15-20 minutes before opening hours
Supervise staff members to include
Ensure customer returns and exchanges are accurately completed
Execute appropriate discounts to relevant customers and staff
Meet the store's monthly targets
Ensure products are properly merchandised at all times
Ensure the company policies / procedures are being adhered to by customers and staff
Ensure staff product knowledge is vast across all departments to ensure customer’s individual needs are identified and dealt with in a friendly and professional manner
Continually reinforcing customer service and store policies with team members
Recruit and train staff (new and existing)
Handle and manage customer and staff enquiries and complaints
Ensure excellent customer service is being offered at all times
Assist in or create department or general staff rosters/shifts
Maintain a clean and tidy working environment
Managing deliveries
Ensure that health and safety guidelines are being followed by staff and customers
Preparing and maintaining records of all inventory
Monitoring and maintaining current inventory levels, including reconciling stock counts
Compiling inventory reports and issuing them to the requested party
Investigating inventory shortages and discrepancies
Identifying causes of issues and implementing process improvements
Make daily report to management
Performs miscellaneous job-related duties as assigned.
Manage rewards set up at the location
Manage the setting up of campaigns and other marketing elements
Manage/Assist with responding to the curbside phone WhatsApp messages
Manage/Assist with the packing of website orders and inventory queries
Manages in-store promotions on location.
Manages/Assist with responding to Fontana queries on our various communication platforms;
Relief Receptionist
Interact with customers to provide and process information in response to inquiries, concerns, quotes and requests about products and services.
Sending quotations to customers, when required.
Monitor and update Notice Board
Direct assistance to the Marketing Team, as needed
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.
Other:
In order to properly service our clients, you may be required to work outside of our scheduled business hours.
Timely execution of duties in keeping with a pre-arranged schedule. Care and diligence in protecting the organization’s assets
Job Requirement
QUALIFICATION STANDARDS
Working Environment / Physical Activities:
Work is normally performed in a typical interior/office work environment.
EXPERIENCE; EDUCATION OR CERTIFICATION
Asc. Degree – Business Administration
Certificate in Supervisory Management
Certificate Customer Service/Training
Certificate in Computer Skills/Training (Microsoft Office Suite)
Retails Sales Experience – At least three (3) years
Inventory Management Experience - Asset
SKILLS AND KNOWLEDGE
Must have the knowledge and ability to supervise and lead
Knowledge in business is a plus
Knowledge and ability to train people
Knowledge in store operations
Must have good communication skills
Knowledge of supplies, equipment, and/or services ordering and inventory control.
Ability to reconcile stock counts to report data.
Database management skills.
Ability to analyze and solve problems.
Ability to prepare routine administrative paperwork.
Clerical, word processing, and/or office skills.
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
Strong interpersonal skills, ability to communicate (verbal, listening, writing) and manage well at all levels of the organization and with staff at remote locations essential.
Must be detailed oriented and a multitasker with superb organizational skills
Must possess a high level of integrity and dependability with a strong sense of urgency
Must have strong internal and external customer service skills
Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.
Personal Characteristics
Excellent interpersonal and team skills, extremely collegial
Outstanding communications skills, written and oral
Possess leadership qualities
Demonstrated resourcefulness and good judgment
Self-motivated; Hands-on, leads by example
Values diversity of thought, backgrounds and perspectives
Ability to multi-task while maintaining vigilant attention to detail
Integrity/ethics beyond reproach
Constantly looking to apply best practices
Predisposition to mentor and subsequently increase responsibilities as team develops