Job Information
Digital Adoption & Migration Supervisor
Company Information
Job Information
Description
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Full-time
Department
Sagicor Group Jamaica Ltd.
Category
Banking/Finance
Posted
05-05-2024
Job Status
Start Publishing
13-05-2024
Stop Publishing
25-05-2024
"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Group Jamaica Limited is seeking a suitable candidate to join our Client Adoption Retention and Enrichment team in the capacity of: Digital Adoption & Migration Supervisor
- Drive user adoption of Sagicor’s technological assets by encouraging and enabling internal and external clients to increase usage as well as promote migration to more efficient channels to optimize the user experience.
- Build relationships with internal and external clients to facilitate increased usage of Sagicor’s digital solutions.
- Contact stakeholders to promote the acceleration of the digital transformation agenda.
- Setup discovery sessions with users and clients to encourage the digital first mindset.
- Identify and develop strategies to determine target segments for improvement with adoption, migration, and channel optimization.
- Liaise with stakeholders to coordinate user training and promotion for targeted applications.
- Track and analyze key performance indicators (KPIs) related to user adoption and migration and share insights to inform business strategies.
- Develop clear and concise quick reference user guides for targeted solutions, frequently asked questions, and other knowledge-based material to support use of technology solutions.
- Assist with the day-to-day administration of the unit.
- Prepare regular reports on activities related to the role.
- Perform other related duties assigned from time to time.
What do you need?
- Bachelor’s degree in Business Administration, Banking & Finance, Management Studies, Marketing or an equivalent qualification from a recognized tertiary institution.
- A minimum of three (3) years working experience in a business environment with at least one (1) year in a supervisory role.
- Prior experience in the Financial Services Industry would be an asset.
- Successful completion of the LOMA Parts I and II would be an asset.
- Strong negotiation, interpersonal and communication skills.
- Must be highly driven, competitive and results oriented.
- Ability to work on own initiative with minimal supervision.
- Strong customer service skills.
- High level of enthusiasm.
- High level of confidentiality and flexibility.
- Ability to prioritize and strong time management skills.
- Strong proficiency in the use of computer software packages such as word processing, spreadsheet and PowerPoint applications.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than May 24, 2024.
While we appreciate all applications, only shortlisted candidates will be contacted.
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