Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Service Representatives.
We have CSR roles that are pure service, no selling, and business lines that incorporate sales and service.
Job status: Full time
Pay: $470JMD per hour
Benefits:
Vision Insurance
Paid Vacation
Paid Personal Time
Paid Holidays
Life Insurance
Health Insurance
Disability Insurance
Dental Insurance
401K / Retirement Plan
We are offering a starting base hourly pay of $470JMD and biweekly commissions or performance bonuses! You will have optional overtime available where you can earn base+1/2! And we conduct annual reviews where you will be eligible for pay increases.
We want you to love where you work and encourage employee referrals with $100 USD bonuses for hired referrals that stay a minimum of 90 days.
In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives. You will receive paid, hands-on training in valuable computer skills, negotiation techniques, interpersonal communication, and business processes. ACT offers a positive company culture with many opportunities for advancement – more than 90% of our leadership team started as Customer Service Representatives!
Working at ACT is more than just a job – it’s an opportunity to join something bigger. As an employee-owned company, employees have a path to becoming shareholders and co-owners in the company. When you join ACT, you are taking control of your future and benefiting directly from our company’s success. You will be personally rewarded for your contributions as our company shares grow in value.
Position Summary:
We will empower you to provide best-in-class service! Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and when applicable, sales goals.
We offer:
Opportunities for promotion
Flexible schedules
Tremendous bonus opportunities
Fantastic supervisors and a positive environment
Employee Ownership Program – a company-paid, long-term benefit
Healthcare and other benefits for you, your spouse, and/or children after 90 days
Paid time off and paid holidays after 90 days
Essential Duties and Responsibilities:
Responds promptly to customer needs
Solicits customer feedback to improve service
Responds to requests for service and assistance.
Maintains confidentiality
Listen to others without interrupting
Keeps emotions under control
Remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations
Listens and gets clarification
Responds quickly and effectively to customer questions.
Multi tasks to document while speaking with the consumer.
Demonstrates accuracy and thoroughness
Looks for ways to improve and promote quality
Applies feedback to improve performance
Monitors own work to ensure quality.
Meets clients’ specific quality standards.
Meets productivity standards
Completes work in timely manner
Strives to increase productivity
Works quickly.
Is consistently at work and on time
Follows instructions, responds to management direction
Takes responsibility for own actions
Keeps commitments
Commits to long hours of work when necessary to reach goals
Completes tasks on time or notifies appropriate person with an alternate plan.
Other duties as requested by management
Minimum Qualifications:
Must be able to successfully pass criminal background check
Data entry and basic computer skills
3 CXCs or 6 months previous Call Center experience or Heart Certificate in customer service
Education:
Caribbean Advanced Proficiency Examination Certificate or equivalent