Job Information
Customer Service Officer (GMG/AM 1)
Company Information
Job Information
Description
Company
Government of Jamaica
Website
http://bit.ly/GOJJobListing
Contact Name
Office of the Services Commission
Contact Email
communications@osc.gov.jm
Job Type
Full-time
Department
Executive Agency
Category
Computer/IT
Posted
23-10-2024
Job Status
Start Publishing
23-10-2024
Stop Publishing
02-11-2024
Applications are invited for the following post in the Ministry of Local Government and Community Development Customer Service Officer (GMG/AM 1) (Vacant)
Salary range $1,439,455 - $1,935,907 per annum.
Job Purpose
Reporting to the Asset and Office Manager, the incumbent is responsible for providing and maintaining effective and efficient service to the Ministry’s customers, in accordance with the Citizens Charter.
Key Responsibilities
Technical/Professional:
- Logs visitors in and out of the Ministry and issues security pass;
- Screen and directs customers and calls to the relevant officers;
- Resolves complaints and refers grievances to the designated Divisions for investigation;
- Follows-up on complaints received by the Ministry to ensure that issues are resolved;
- Responds to customers’ enquiries regarding the services provided by the Ministry, or directs queries to the relevant Departments, Agencies or Local Authorities;
- Resolves customers’ enquiries as it relates to service standards;
- Monitors Suggestion Box to ensure that complaints/suggestions are noted and dealt with;
- Participates in conducting customer service survey to ascertain the quality of service which is being extended to the public;
- Attends Customer Service workshops organized by the Public Sector Modernization Unit for Customer Service Officers within the Local Authorities.
- Performs other duties and responsibilities that may be assigned from time to time.
Required Knowledge, Skills and Competencies
Core:
- Excellent oral and written communication skills;
- Good interpersonal skills;
- Good customer quality focus;
- Good integrity/ethics exercised in the performance of duties;
Functional:
- Good knowledge of the services provided by the Ministry, and its portfolio responsibilities;
- Sound knowledge of the Citizen’s Charter;
- Proficiency in the relevant computer applications;
- Good decision-making skills;
- Good judgment and initiative
- Minimum Required Qualification and Experience
- Certificate/Diploma in Customer Service from a recognized Tertiary Institution;
- One (1) year experience in a similar capacity.
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