Job Information
Assistant Manager – Branch Operations (Duke & Tower Street)
Company Information
Job Information
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Full-time
Department
Sagicor Bank Jamaica Ltd.
Category
Management
Posted
10-01-2023
Job Status
Start Publishing
03-02-2025
Stop Publishing
06-02-2025
[Kingston,Jamaica ]
Description
"Looking for a diverse and rewarding career?
If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our team in the capacity of: Assistant Manager – Branch Operations (Duke & Tower Street)
Location: Kingston
As an Assistant Manager – Branch Operations, you will:
- Manage and lead the Branch Operations team in delivering a superior client experience.
- Champion client experience by proactively engaging and interacting with clients throughout the branch.
- Lead activities to improve client loyalty results across the entire branch team.
- Develops relationships with service partners to ensure efficient operations of the branch and optimal client satisfaction.
- Provide ongoing coaching and development to services team, ensuring a high level of team aptitude and engagement.
- Actively market/ promote the Bank’s products & services to obtain referrals.
- Monitor the timely processing of incoming client correspondence.
- Develop plans and strategies in collaboration with the Branch Manager and Manager - Client Experience to improve service delivery.
- Conduct compliance monitoring according to operational guidelines.
- Monitor and balance reconcilable accounts/ ledgers.
- Review and submit the relevant reports (TTRs/STRs/UTRs) to the Compliance unit within the stipulated guidelines.
- Manage overall responsibility for risks.
- Monitor the branch’s performance.
- Ensure processes/ controls are in place & being adhered to, in order to protect all stakeholders’ interest.
- Conduct spot checks of all pertinent areas/items.
- Monitor the maintenance of branch operations related registers/ records.
- Monitor dispatch of maintenance forms/ correspondence to branches/departments.
- Review and action all relevant End of Day reports in accordance with guidelines.
- Verify out clearing to End of Day reports prior to dispatch.
- Verify that all outgoing items being dispatched are approved and recorded in the requisite registers.
- Monitor the daily imaging process of the relevant systems and machinery, ensuring batches are successfully transmitted.
- Ensure machinery/equipment are functional.
- Train, coach and mentor team members.
- Work with the Branch Operations team to manage workload, which includes assigning/ re-assigning team members based on client demands and traffic flow.
- Perform other related duties assigned from time to time.
What do you need?
- Bachelor’s Degree in Management Studies, Accounting or Finance from a recognized tertiary institution.
- Minimum of five (5) years’ working experience at the supervisory level in a commercial bank.
- Thorough knowledge of branch operations including teller operations, customer service, cash management.
- Knowledge of Central Bank rules and regulations governing commercial banking.
- Formal training in supervisory management.
- Proficiency in the use of computer software packages such as word processing and spreadsheet applications.
- Thorough knowledge of the Bank’s policies and procedures.
- Knowledge of the Proceeds of Crime Act (POCA).
- Good analytical and problem-solving skills.
- Good communication skills.
- People management skills.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than February 7, 2025
While we appreciate all applications, only shortlisted candidates will be contacted.
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