Assist in enhancing the overall client experience across all entities and affiliates of the Sagicor Group Jamaica Limited.

Provide effective and efficient support through the development of business processes, continuous assessment and driving strategic improvements aimed at fostering exceptional client relations.

Define, drive and deliver superior service and experience through all client touch points.

Champion and enhance client experience levels groupwide.
Benchmark Insurance, Banking, Investments and other service standard levels with known industry standards with a view to having best practices and next practices implemented.
Assist in the development and implementation of programmes to improve client service level metrics to reduce service gaps.
Provide oversight and assist in the leadership and monitoring of the Client Experience Team.
Assist with the maintenance, management and review of all feedback channels.
Conduct, measure, manage and analyze client surveys.
Manage the Client Complaint Handling process.
Sit on relevant cross-functional committees and working groups to develop business initiatives and manage the implementation of the company’s business plan in all areas of operational excellence and client experience delivery.
Perform other job-related duties assigned from time to time.