Job Information Acquirer Technical Associate Company Information
Contact Name
Contact Email
Job Information
Job Type Full-time
Department Sagicor Bank Jamaica Ltd.
Category Computer/IT
Posted 25-05-2024
Job Status
Start Publishing 25-05-2024
Stop Publishing 01-06-2024
[Kingston,Jamaica ]
"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Cards & Payments team in the capacity of: Acquirer Technical Associate
Location: Kingston
As an Acquirer Technical Associate, you will:
  • Work alongside the card acquiring department, internal departments, and external partners to ensure that merchants request and complaints are actioned within the Bank’s service level agreements.
  • Provide merchant support and work along with our other client service channels to provide issue resolution to clients.
  • Provide assistance with the creation and the maintenance of user manuals and knowledge databases to assist the sales and support teams and provide insights on technical changes/ trends.
  • Liaise between the bank’s point-of-sale and the group IT department to monitor the interaction of the hardware and software components of the payment network.
  • Assist with developing and maintaining training material for the products and users of the products.
  • Liaise with the Group Client Support department to ensure that clients’ complaints relating to hardware/ software issues are resolved in the time indicated in the service level agreements.
  • Liaise with internal and external partners regarding technical issues raised by merchants related to acquiring products or systems.
  • Manage client data within host systems.
  • Liaise with the Information Technology (IT) department to ensure that host systems critical to the acquiring department are compatible with business needs.
  • Work with the IT department to ensure that any changes made to Sagicor Bank’s software systems does not adversely impact the point-of-sale products.
  • Liaise with partners and vendors to ensure that daily operations run smoothly.
  • Perform other related duties assigned from time to time.
What do you need?
  • Bachelor’s Degree in Business Administration, Computer Science or related discipline from a recognized tertiary institution.
  • At least one (1) year working experience in electronic payment systems and networks.
  • Minimum of one (1) year working with information technology.
  • Demonstrated experience in client relationship management and/ or client service.
  • Demonstrated experience in working towards ambitious targets and sales objectives.
  • Working knowledge of point-of-sale hardware and software would be an asset.
  • Working knowledge of electronic delivery channels i.e., ABMs, IVR, POS, call centre and internet banking to support sales and client service initiatives.
  • Proven ability to operate within a multi-project environment and perform under tight deadlines, with high level of initiative.
  • Well-developed interpersonal and influencing skills.
  • Excellent communication skills.
  • Excellent problem solving and decision-making skills.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than May 31, 2024.
While we appreciate all applications, only shortlisted candidates will be contacted.
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