Job Information
IT Service Desk Administrator
Company Information
Job Information
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Full-time
Department
Sagicor Group Jamaica Ltd.
Category
Computer/IT
Posted
04-05-2024
Job Status
Start Publishing
04-05-2024
Stop Publishing
11-05-2024
[Kingston,Jamaica ]
Description
"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Group Jamaica Limited is seeking a suitable candidate to join our Infrastructure & Technical Services team in the capacity of: IT Service Desk Administrator
- Provide first (1st) tiered Help Desk support to the Sagicor Group Jamaica (SGJ) user base.
- Perform security administration duties for all computer systems while acting as first point of contact for all user-related information technology (IT) issues.
- Resolve some IT issues and escalate others appropriately while ensuring users are provided with speedy feedback and subsequent follow-ups.
- *Must be available for 24-hour support or as needed in the event of an emergency (on call – on a rotation basis).
*Must be available for work on public holidays as required by shift schedule or as deemed necessary by management. - Supervise and support the execution of Help Desk services:
- Provide first tier technical support to team members to resolve systems incidents and perform daily Service Desk application support.
- Coordinate and ensure problem resolution with internal and external support resource.
- Participate in analyzing reported production issues or requests to determine and prioritize areas for improvements.
- Troubleshoot, identify and resolve client problems and concerns associated with office automation equipment, hardware and software.
- Manage the Group’s IT Service Desk and extended support resources to ensure effective and efficient IT support to Sagicor Group Jamaica.
- Assess issues and assign the necessary resources-based support tier and availability.
- Escalate and assign all problems and requests to the appropriate personnel or to management and give feedback to users.
- Manage the on-boarding and offboarding of user access and security profiles on various systems and assisting users with access to their accounts.
- Assist in coordinating the resolution of workstation, technical, computer operations, equipment, applications/ software, systems and operations equipment problems inclusive of telephones (PBX systems).
- Document IT Help Desk procedures, processes and solutions.
- Ensure efficient operations and optimal service levels.
- Provide business systems technical support to major projects.
- Recommend, conduct and attend training sessions geared to improving the delivery of service to Sagicor Group Jamaica.
- Report all evidence of impropriety, which violates operations management and security.
- Ensure full confidentiality of all banking and systems operations.
- Ensure windows and system access is provided and removed appropriately based on established procedures and IT security policy.
- Perform any other duties assigned from time to time.
What do you need?
- Bachelor’s Degree in Computer Science or equivalent qualification from a recognized tertiary institution.
- Certification in CompTIA A+, Network +, or equivalent qualification.
- At least two (2) years’ working experience supporting networked workstations and computer software applications.
- Working knowledge of the hardware, software, application and integration of the personal computer environment, applications, connectivity and peripheral equipment.
- Astute level of technical knowledge of IT systems, processes, standard operating procedures, infrastructure and operations.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- ITIL v4 Foundation knowledge and experience would be an asset.
- Effective oral and written communication skills.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than May 10, 2024.
While we appreciate all applications, only shortlisted candidates will be contacted.
Facebook Comments
