Job Information
Floor Supervisor- Barbican
Company Information
Job Information
Job Description
Job Type
Full-time
Department
Kingston - Barbican
Category
Management
Posted
03-04-2024
Job Status
Start Publishing
03-04-2024
Stop Publishing
30-04-2024
[Kingston,Jamaica ]
Description
Floor Supervisor- Barbican
Job Description
ESSENTIAL FUNCTIONS:
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Greet customers upon entering store
- Ensure all customers are acknowledged and attended to according to Fontana’s customer service standard
- Arrive at work 15-20 minutes before opening hours
- Supervise staff members to include
- Ensure customer returns and exchanges are accurately completed
- Execute appropriate discounts to relevant customers and staff
- Meet the store's monthly targets
- Ensure products are properly merchandised at all times
- Ensure the company policies / procedures are being adhered to by customers and staff
- Ensure staff product knowledge is vast across all departments to ensure customer’s individual needs are identified and dealt with in a friendly and professional manner
- Continually reinforcing customer service and store policies with team members
- Recruit and train staff (new and existing)
- Handle and manage customer and staff enquiries and complaints
- Ensure excellent customer service is being offered at all times
- Assist in or create department or general staff rosters/shifts
- Maintain a clean and tidy working environment
- Managing deliveries
- Ensure that health and safety guidelines are being followed by staff and customers
- Preparing and maintaining records of all inventory
- Monitoring and maintaining current inventory levels, including reconciling stock counts
- Compiling inventory reports and issuing them to the requested party
- Investigating inventory shortages and discrepancies
- Identifying causes of issues and implementing process improvements
- Make daily report to management
- Performs miscellaneous job-related duties as assigned.
- Manage rewards set up at the location
- Manage the setting up of campaigns and other marketing elements
- Manage/Assist with responding to the curbside phone WhatsApp messages
- Manage/Assist with the packing of website orders and inventory queries
- Manages in-store promotions on location.
- Manages/Assist with responding to Fontana queries on our various communication platforms;
Relief Receptionist
- Interact with customers to provide and process information in response to inquiries, concerns, quotes and requests about products and services.
- Sending quotations to customers, when required.
- Monitor and update Notice Board
- Direct assistance to the Marketing Team, as needed
SUPPORTIVE FUNCTIONS:
- In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.
Other:
- In order to properly service our clients, you may be required to work outside of our scheduled business hours.
- Timely execution of duties in keeping with a pre-arranged schedule.
Care and diligence in protecting the organization’s assets
Job Requirement
QUALIFICATION STANDARDS
- Working Environment / Physical Activities:
- Work is normally performed in a typical interior/office work environment.
EXPERIENCE; EDUCATION OR CERTIFICATION
- Asc. Degree – Business Administration
- Certificate in Supervisory Management
- Certificate Customer Service/Training
- Certificate in Computer Skills/Training (Microsoft Office Suite)
- Retails Sales Experience – At least three (3) years
- Inventory Management Experience - Asset
SKILLS AND KNOWLEDGE
- Must have the knowledge and ability to supervise and lead
- Knowledge in business is a plus
- Knowledge and ability to train people
- Knowledge in store operations
- Must have good communication skills
- Knowledge of supplies, equipment, and/or services ordering and inventory control.
- Ability to reconcile stock counts to report data.
- Database management skills.
- Ability to analyze and solve problems.
- Ability to prepare routine administrative paperwork.
- Clerical, word processing, and/or office skills.
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- Strong interpersonal skills, ability to communicate (verbal, listening, writing) and manage well at all levels of the organization and with staff at remote locations essential.
- Must be detailed oriented and a multitasker with superb organizational skills
- Must possess a high level of integrity and dependability with a strong sense of urgency
- Must have strong internal and external customer service skills
- Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.
Personal Characteristics
- Excellent interpersonal and team skills, extremely collegial
- Outstanding communications skills, written and oral
- Possess leadership qualities
- Demonstrated resourcefulness and good judgment
- Self-motivated; Hands-on, leads by example
- Values diversity of thought, backgrounds and perspectives
- Ability to multi-task while maintaining vigilant attention to detail
- Integrity/ethics beyond reproach
- Constantly looking to apply best practices
- Predisposition to mentor and subsequently increase responsibilities as team develops
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