Job Information Senior Investigator (Level 9) Company Information
Contact Name Office of the Services Commission
Contact Email communications@osc.gov.jm
Job Information
Job Type Full-time
Department Executive Agency
Category Computer/IT
Posted 03-12-2022
Job Status
Start Publishing 03-12-2022
Stop Publishing 16-12-2022
Description
Applications are invited to fill the following vacant post in the Transport Authority: Senior Investigator (Level 9), salary range $1,609,159 $2,011,449 per annum and any allowance(s) attached to the post.
 
Job Purpose
 
Under the direct supervision of the Chief Investigator, the incumbent has the responsibility to co-ordinate, direct, implement and supervise activities of the Investigators to ensure conformity with policies and procedures of the Authority and the relevant provisions of the “Transport Authority Act”, the “Transport Authority Regulations”, the “Public Passenger Transport (K.M.T.R.) Act”, and any regulations made thereunder, the “The Public Passenger Transport (Rural Area) Act” and any regulations made thereunder, and the provisions of the “Road Traffic Act” and “Road Traffic Regulations” in so far as provisions relate to Public Passenger Vehicles.
 
Key Responsibilities
Technical/Professional:
  • Serves on any person process or documents relative to any complaints or incidents and to attend Court/hearings as required;
  • Detects and reports on any activity which impede on a safe, smooth and efficient Transportation Sector;
  • Deploys Investigators as well as conducts daily briefing and debriefing Sessions;
  • Implements, leads, manages and supervises investigative operational activities and the daily activities of the assigned locations to achieve compliance and reduction in the number of complaints;
  • Prepares and submits reports on results of daily activities including written reports on all accidents, incidence on any other occurrence;
  • Liaises with the Police garner support from Justices of the Peace to verify and confirm statement/documents in line with the Transport Authority’s investigations;
  • Assists in the preparation of the Duty Roster;
  • Maintains a Case Management System relative to all investigation undertaken;
  • Assists in the co-ordination, preparation and implementation of monthly plans by preparing and submitting to the Chief Investigator weekly Work Plan geared towards achieving investigative objectives and targets;
  • Monitors the Movement Dairy and other relevant forms/records to ensure that information entered is done on a timely basis, and that it is relevant, and accurate.
Human Resource:
  • Manages team assigned; ensuring adequate standard of work and professionalism;
  • Manages the welfare and development of Investigators through the preparation of Performance Appraisals and recommendations of required training and development performance;
  • Provides leadership to Investigator through effective objective setting, delegation and communication;
  • Provides guidance, assistance and support to staff through coaching, mentoring, and training as needed;
  • Ensures that staff is aware of and adhere to the policies, procedures and regulations of the Department and Authority;
  • Performs other related functions required by the Transport Authority from time to time. 
Required Knowledge, Skills and Competencies
  • Good oral and written communication skills
  • Initiative and proactivity
  • Good interpersonal skills
  • Teamwork
  • Conflict Resolution skills
  • Good time Management skills
  • Analytical and investigative skills
  • Integrity and tenacity
  • Knowledge of relevant computer applications including word processing
  • Sound knowledge of road traffic laws
  • Sound knowledge of the Transportation Sector
  • Sound knowledge of the relevant statutory regulations
Minimum Required Qualification and Experience
  • Associate Degree in Business Administrative or any other related subject;
  • Three (3) G.C.E. O'Level/C.X.C. subjects (General Proficiency level I-II) including English Language;
  • Successfully complete the Area Supervisor level examination administered by the Transport Authority;
  • Formal training in Customer Relations/Customer Service/Investigation;
  • Five (5) years continuous working experience in similar discipline with at least one (1) year in a supervisory post.
Special Conditions Associated with the Job:
  • Required to work long hours, especially when relief does not report for duty;
  • Working hours are on a shift basis and sometimes work on weekends and Public Holidays are required. 
Applications accompanied by résumés should be submitted no later than Thursday, 15th December, 2022 to:
Human Resource Management and Administrative Division
Transport Authority
119 Maxfield Avenue
Kingston 10
 
Please note that only shortlisted applicants will be contacted.
 
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