Applications re invited to fill the following vacant post in the Negril/Green Island Area Local Planning Authority, Ministry of Economic Growth and Job Creation (MEGJC): Help Desk Officer (GMG/AM 2)

Salary range $1,711,060 – $2,301,186 per annum.

Job Purpose

Under the direction of the Physical Planner, the incumbent is responsible for the effective operations of the AMANDA/JDAP system to facilitate the processing of all development applications.

Key Responsibilities

• Registers and logs all applications into the AMANDA/JDAP system daily, following assessment and payment;
• Scans all applications, including drawings and supporting documents, into the AMANDA/JDAP system daily;
• Ensures the acquisition and scanning of all necessary supporting documents for respective applications;
• Monitors the AMANDA/JDAP system for efficiency and accurate use by officers;
• Follows up with respective officers to update the AMANDA/JDAP system from their desks;
• Ensures timely processing of all applications within specified time frames, in collaboration with the Physical Planner and City Engineer;
• Informs clients of the status of their applications;
• Maintains a complaint log database, follows up on issue resolution, and provides updates to clients;
• Provides limited technical assistance to in-house users experiencing difficulties with the system;
• Assists clients in utilizing the AMANDA/JDAP system;
• Updates the Excel database in the City Engineer’s Registry promptly with records of received applications;
• Provides complete and up-to-date data to facilitate the preparation of weekly, monthly and quarterly reports;
• Attends bi-weekly sittings of the Building & Town Planning Committee;
• Attends AMANDA/JDAP meetings and other meetings, as directed by the Physical Planner;
• Prepares weekly, monthly and quarterly reports, in collaboration with the Planning Co-ordinator and Physical Planner;
• Develops and maintains User Manuals for the AMANDA/JDAP system, to be issued to relevant stakeholders and users within the Negril Development Order Area;
• Secures all data by completing database backups;
• Processes complaints by logging respective issues in the database, contacting relevant officers to resolve issues, and conducting follow-ups for issue resolution and client updates;
• Any other duties assigned by the Physical Planner.

Required Knowledge, Skills, and Competencies

Core:

• Oral and written communication skills
• Customer-focused and able to manage direct client interface
• Excellent Interpersonal skills
• Ability to work well under pressure and meet tight deadlines
• Good problem-solving skills

Technical:

• Knowledge of the development planning process
• Ability to read blueprints
• Knowledge of information technology and general troubleshooting for web-based systems
• Ability to interact with diverse stakeholders
• Proficient in the use of Microsoft Office Suite {e.g. Word, Excel, Access}

Minimum Required Qualification and Experience

• Diploma in Construction Management, Urban/Physical Planning or related discipline
• One (1) year experience in the development application process, development planning

Applications accompanied by résumés should be submitted no later than Wednesday, 28th May, 2025 to: Senior Director,
Human Resource Management and Development
Ministry of Economic Growth and Job Creation
7th Floor, The Towers
25 Dominica Drive
Kingston 5

Email: human.resources@megjc.gov.jm

Please note that only shortlisted applicants will be contacted.

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