Advanced Call Center Technologies – Montego Bay is now hiring Customer Service Representatives
In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives. You will receive paid, hands-on training in valuable computer skills, negotiation techniques, interpersonal communication, and business processes. ACT offers a positive company culture with many opportunities for advancement – more than 90% of our leadership team started as Customer Service Representatives!
Location: Montego Bay, St. James Parish, Jamaica
Job status: Full time
Benefits: 401K / Retirement Plan, Dental Insurance, Disability Insurance, Health Insurance, Life Insurance, Paid Holidays, Paid Personal Time, Paid Vacation, Vision Insurance Pay: $470JMD per hour + Commission/Bonuses
Job description
Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Service Representatives.
We offer:
Position Summary:
We will empower you to provide best-in-class service! Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and when applicable, sales goals.
Essential Duties and Responsibilities:
Minimum Qualifications:
Education:
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