Position Title: Cashier/Sales Associate
Location: Savanna-la-Mar
Department: Sales
Reports to: Assistant Manager/Dept. Supervisor

POSITION PURPOSE:

Responsible for assisting in the day-to-day running of the company; greeting customers, locating products, price-checking items, and organizing store shelves and displays as well as cashing of customer goods at checkout.

ESSENTIAL FUNCTIONS:

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Ensure outstanding customer service delivery at all times.
• Answer customers’ questions, and provide information on policies and procedures
• Maintain clean and orderly checkout areas.
• Ensure cash line as all the necessary items. E.g. bags, staples, wrapping tapes etc.
• Assist in the training of new Cashiers as requested
• Assist in stock taking when necessary and the ordering of goods as requested
• Request goods from other location on a weekly basis or as needed to replenish stock
• Keep work area stocked with goods.
• Check for expired goods, re-stock shelves and remove price tags if there is a price change.
• Receive and process payment by cash and credit cards
• Issue receipts, refunds, credits or cash change to customer
• Ensure cash from daily sales are balance at the end of each shift
• Ensure float amount is correct at the beginning and end of each shift and that there is adequate change
• Answer telephone and assist customers with over the phone queries as is possible
• Provide product knowledge to customers through the features, values and benefits of each product.
• Return uncashed items to designated areas.
• Ensure customers are served their correct purchased item
• Provide customers with relevant information about specials and promotions
• Introduce new goods and services to customers.
• Provide rapid response to customer complaints
• Communicate all discrepancies to relevant manager/supervisors
• Direct all queries/ concerns to immediate supervisor first in keeping with the chain of command
• Ensure that the checkout section is orderly and secure.
• Report low stock item of ice-cream, if placed by Scoops department
• Ensure that items purchased by customers are in good condition before it leaves the store
• Ensure the store is neat, clean and organized throughout each business day.
• Provide product knowledge to customers through the features, values and benefits of each product.
• Maintains sales records for inventory control
• Ensure products are located in correct isle.
• Ensure shelves are packed neatly
• Check for expiry date on goods and ensure they are priced correctly.
• Assist customers in finding goods.
• Introduce new goods and services to customers.
• Assist in stock taking
• Assist in every department when possible
• Ensure that items purchased are in good condition before it leaves the store.
• Assist in transporting goods from warehouse to the floor
• Ensure shelves are wiped and restocked.
• Inform customers of upcoming sales.
• Assist customers in bringing goods to their vehicles if necessary.
• Any other duties that have been assigned by managers or supervisors should be performed.

EXPERIENCE; EDUCATION OR CERTIFICATION

• High School Diploma / School Leaving Certificate
• At least 5 CXC’s inclusive of Mathematics and English Language.
• Must have at least One (1) year experience in cashiering and retailing environment.
• Must have at least one-year experience in sales (preferably retail sales)
• Certificate in Cashiering would be an asset

BENEFITS

• Continuous Training & Development
• Group Benefits ( Health, Life, Pension)
• Performance Incentives/ Bonuses
• Staff Discounts
• Gym Membership

We would like to thank you all for your interest in becoming a part of our team. However, only short listed applicants will be contacted.

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