Job Description

ESSENTIAL FUNCTIONS:The following are specific responsibilities and contributions critical to the successful performance of the position:

• Ensure outstanding customer service delivery at all times.
• Answer customers’ questions, and provide information on policies and procedures
• Maintain clean and orderly checkout areas.
• Ensure cash line as all the necessary items. E.g. bags, staples, wrapping tapes etc.
• Assist in the training of new Cashiers as requested
• Assist in stock taking when necessary and the ordering of goods as requested
• Request goods from other location on a weekly basis or as needed to replenish stock
• Keep work area stocked with goods.
• Check for expired goods, re-stock shelves and remove price tags if there is a price change.
• Receive and process payment by cash and credit cards
• Issue receipts, refunds, credits or cash change to customer
• Ensure cash from daily sales are balance at the end of each shift
• Ensure float amount is correct at the beginning and end of each shift and that there is adequate change
• Answer telephone and assist customers with over the phone queries as is possible
• Provide product knowledge to customers through the features, values and benefits of each product.
• Return uncashed items to designated areas.
• Ensure customers are served their correct purchased item
• Provide customers with relevant information about specials and promotions
• Introduce new goods and services to customers.
• Provide rapid response to customer complaints
• Communicate all discrepancies to relevant manager/supervisors
• Direct all queries/ concerns to immediate supervisor first in keeping with the chain of command
• Ensure that the checkout section is orderly and secure.
• Report low stock item of ice-cream, if placed by Scoops department
• Ensure that items purchased by customers are in good condition before it leaves the store
• Any other duties that have been assigned by managers or supervisors should be performed.

SUPPORTIVE FUNCTIONS:

• In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.

Other:

• In order to properly service our clients, you may be required to work outside of our scheduled business hours.
• Timely execution of duties in keeping with pre-arranged schedule.
• Care and diligence in protecting the organization’s assets

Job Requirement

QUALIFICATION STANDARDS Working Environment / Physical Activities:

• Considerable physical activity. May require handling of objects that can weigh up to 50 lbs.
• Work is normally performed in an open layout environment.

EXPERIENCE; EDUCATION OR CERTIFICATION

• High School Diploma / School Leaving Certificate
• At least 5 CXC’s inclusive of Mathematics and English Language.
• Must have at least One (1) year experience in cashiering in a retail environment.
• Certificate in Cashiering would be an asset

SKILLS AND KNOWLEDGE

• Knowledge of operating cash register and maintaining cash drawer
• Versed in performing monetary transactions such as giving and receiving change
• Ability to maintain knowledge of current product location
• Ability to analyze and solve problems.
• Must possess a high level of accuracy
• Strong problem solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• Strong interpersonal skills, ability to communicate (verbal, listening, writing) and manage well at all levels
  of the organization and with other team members
• Must be detailed oriented and a multitasker with superb organizational skills
• Must possess a high level of integrity and dependability with a strong sense of urgency
• Must have strong internal and external customer service skills
• Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.

Personal Characteristics

• Excellent interpersonal and team skills, extremely collegial
• Outstanding communications skills, written and oral
• Demonstrated resourcefulness and good judgment
• Honest and trustworthy
• Values diversity of thought, backgrounds and perspectives
• Ability to multi-task while maintaining vigilant attention to detail
• Integrity/ethics beyond reproach
• Constantly looking to apply best practices

Job Description

• Ensure outstanding customer service delivery at all times.
• Answer customers' questions, and provide information on policies and procedures
• Maintain clean and orderly checkout areas.
• Ensure cash line as all the necessary items. E.g. bags, staples, wrapping tapes etc.
• Assist in the training of new Cashiers as requested
• Assist in stock taking when necessary and the ordering of goods as requested
• Request goods from other location on a weekly basis or as needed to replenish stock
• Keep work area stocked with goods.
• Check for expired goods, re-stock shelves and remove price tags if there is a price change.
• Receive and process payment by cash and credit cards
• Issue receipts, refunds, credits or cash change to customer
• Ensure cash from daily sales are balance at the end of each shift
• Ensure float amount is correct at the beginning and end of each shift and that there is adequate change
• Answer telephone and assist customers with over the phone queries as is possible
• Provide product knowledge to customers through the features, values and benefits of each product.
• Return uncashed items to designated areas.
• Ensure customers are served their correct purchased item
• Provide customers with relevant information about specials and promotions
• Introduce new goods and services to customers.
• Provide rapid response to customer complaints
• Communicate all discrepancies to relevant manager/supervisors
• Direct all queries/ concerns to immediate supervisor first in keeping with the chain of command
• Ensure that the checkout section is orderly and secure.
• Report low stock item of ice-cream, if placed by Scoops department
• Ensure that items purchased by customers are in good condition before it leaves the store
• Any other duties that have been assigned by managers or supervisors should be performed.

• In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.

• In order to properly service our clients, you may be required to work outside of our scheduled business hours.
• Timely execution of duties in keeping with pre-arranged schedule.
• Care and diligence in protecting the organization’s assets

Job Requirement

• Considerable physical activity. May require handling of objects that can weigh up to 50 lbs.
• Work is normally performed in an open layout environment.

• High School Diploma / School Leaving Certificate
• At least 5 CXC’s inclusive of Mathematics and English Language.
• Must have at least One (1) year experience in cashiering in a retail environment.
• Certificate in Cashiering would be an asset

• Knowledge of operating cash register and maintaining cash drawer
• Versed in performing monetary transactions such as giving and receiving change
• Ability to maintain knowledge of current product location
• Ability to analyze and solve problems.
• Must possess a high level of accuracy
• Strong problem solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• Strong interpersonal skills, ability to communicate (verbal, listening, writing) and manage well at all levels
  of the organization and with other team members
• Must be detailed oriented and a multitasker with superb organizational skills
• Must possess a high level of integrity and dependability with a strong sense of urgency
• Must have strong internal and external customer service skills
• Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.

• Excellent interpersonal and team skills, extremely collegial
• Outstanding communications skills, written and oral
• Demonstrated resourcefulness and good judgment
• Honest and trustworthy
• Values diversity of thought, backgrounds and perspectives
• Ability to multi-task while maintaining vigilant attention to detail
• Integrity/ethics beyond reproach
• Constantly looking to apply best practices