Job Information
Telephone Operator (OPS/TO 2)
Company Information
Job Information
Description
Company
Government of Jamaica
Website
http://bit.ly/GOJJobListing
Contact Name
Office of the Services Commission
Contact Email
communications@osc.gov.jm
Job Type
Full-time
Department
Executive Agency
Category
Administrative
Posted
25-05-2022
Job Status
Start Publishing
24-05-2022
Stop Publishing
02-06-2022
Applications are invited to fill the following post in the Department of Correctional Services: Telephone Operator (OPS/TO 2) – Administration Branch, Human Resource Management and Administration Division – (Vacant), salary range $650,090 $772,753 per annum and any allowance(s) attached to the post.
Job Purpose
Under the direction of the Manager, Office Services, the incumbent is responsible for operating the PBX System and delivering efficient and effective telephone management and customer services to internal and external users.
Key Responsibilities
Technical/Professional:
- Makes call for members of staff;
- Records and delivers messages to members of staff;
- Effectively resolves or forwards customer queries;
- Keeps records of all private and official calls made on the Switchboard;
- Answers, transfers and routes calls made on Switchboard to relevant extensions;
- Disseminates information courteously, timely and correctly, to all staff/customers/clients;
- Keeps updates of events and activities to provide callers with accurate and current information;
- Reports faulty telephone lines.
Required Knowledge, Skills and Competencies
Core:
- Excellent oral and written communication skills
- Good interpersonal relations and customer service skills
- Ability to handle irate customers
- Ability to accept criticisms and deal calmly and effectively with stressful situations
- Technical:
- Competence in operating the Switchboard
- Working knowledge of the relevant computer software applications
Minimum Required Education and Experience
- Four (4) CXC/GCE subjects, including English Language;
- Certificate in Telephone Operation/Customer Service;
- Two (2) year experience in related field.
Applications accompanied by résumés should be submitted no later than Wednesday, 1st June, 2022 to:
Senior Director
Human Resource Management and Administration
Department of Correctional Services
5-7 King Street
Kingston
Email: jobpostings@dcs.gov.jm
Please note that only shortlisted applicants will be contacted.
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