Applications are invited to fill the following vacant post in the University Council of Jamaica: Systems Administrator (MIS/IT 4)

Job Purpose

The incumbent will report to the Director, Information Technology and will be responsible for the effective and efficient operation of all Information Technology and Communication equipment and support the users’ needs as they seek to achieve the University Council of Jamaica’s Strategic Objectives.

Key Responsibilities

• Responds to requests made through the Help Desk for both hardware and software; escalates problems that cannot be resolved to the Director, Information Technology and/or external service providers for attention; follows-up to ensure action is taken within established timeframe;
• Maintains log of Help Desk requests and resolutions;
• Manages assigned elements of the IT Systems security;
• Manages the creation of user LAN profiles and assignment of passwords;
• Ensures security by removing unauthorised persons (such as staff that have resigned or being reassigned);
• Maintains servers, hardware, software, telecommunication connections and Electronic
• Mail System, ensuring user accessibility and site performance;
• Assists with co-ordinating the implementation of new and or proposed changes to the Computer Systems;
• Maintains log of software licenses;
• Monitors to ensure that all requirements are met and co-ordinates with Procurement for the renewal of Software Subscription Licenses in the stipulated timeframe;
• Conducts data backup activities and ensures on-site and off-site storage is maintained in accordance with agreed schedules;
• Provides support to staff in the use of various systems and applications generating routine and/or customised reports as necessary;
• Identifies system training needs and recommends appropriate training programmes;
• Assists with the training of staff as required;
• Assists with the development of systems and designs specifications by working with systems users to establish their needs and maps current and redesigned processes as well as any other assigned tasks;
• Keeps abreast of system developments and recommends system improvements;
• Contributes to the development of the IT Strategy, Business Recovery and Disaster Management Plan.
• Contributes to the preparation of the Section’s Operational Plan,
• Contributes to the development/review of operating policies, procedures and standards to support the delivery of Information Technology Services.

Required Knowledge, Skills and Competencies

• Sound technical expertise in networking and related information technology skills
• Working knowledge of Microsoft Server operating systems
• Working knowledge of Avaya IP Office communication systems
• Excellent analytical and problem solving skills
• Excellent knowledge of systems analysis and design.
• Good planning and organizing skills with the ability to work under pressure and meet tight deadlines
• Sound project management skills
• Good interpersonal and customer service skills.
• Good oral and written communication skills

Minimum Required Education and Experience

• Bachelor of Science Degree in Computer Science or equivalent qualification/training.
• Two (2) years’ related work experience.

Applications accompanied by résumés should be submitted no later than Monday July 26, 2021 to:
Director, Human Resource & Administration,
The University Council of Jamaica
31 Windsor Avenue
Kingston 5
Email: jobs@ucj.org.jm

Please note that only shortlisted applicants will be contacted.