Job Information
Production Support Associate
Company Information
Job Information
Description
Company
Sagicor Jamaica
Website
https://www.sagicor.com/
Contact Name
Contact Email
sagicorjobs@careerjamaica.com
Job Type
Full-time
Department
Sagicor Investments Jamaica Ltd.
Category
Banking/Finance
Posted
21-03-2023
Job Status
Start Publishing
21-03-2023
Stop Publishing
26-03-2023
“Looking for a diverse and rewarding career?
If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Investments Jamaica Limited is seeking a suitable candidate to join our Business Support team in the capacity of:
Production Support Associate
Location: Kingston
*Must be open to flexible working hours to facilitate production implementations which are typically done outside conventional working hours inclusive of late nights, weekends and public holidays.
As a Production Support Associate, you will:
- Support the business requirements for the provision of business-related system test activity on projects, as guided by the test team.
- Identify and define the required tests scenarios and execute the test coverage.
- Provide support for E-Services activities, research and analysis that assist in the resolution of account reconciliations, audit findings and client queries.
- Undertake all system test related activities in support of the business requirements for the provision of new and updated systems:
- Prepare test cases, test scripts, and test reports.
- Participate in test execution and ensure results are recorded.
- Complete functional, integration and regression testing, or other test types, to ensure appropriate test coverage.
- Participate in the re-testing of defects and issues.
- Support other test team members and associated IT resources, as appropriate, through the execution of testing related activities.
- Act as reference point for the Business Support Unit for day-to-day issues relating to core and secondary software systems and applications, including eServices.
- Conduct research and analysis that assist in the resolution of account reconciliations, audit findings and client queries.
- Provide technical analysis of large data sets for monthly reporting.
- Perform other related duties assigned from time to time.
What do you need?
- Bachelor’s Degree in Business Administration, or related discipline from a recognized tertiary institution.
- At least one (1) year working experience in a business/ computing environment.
- Intermediate to advanced computer skills with strong proficiency in the Microsoft Office suite, particularly Excel.
- Good analytical skills.
- Attention to detail and tenacity.
- Ability to work under pressure.
- Good organization and time management skills.
- Strong interpersonal skills, with the ability to effectively communicate.
- Ability to work in a team.
- Committed to professional and ethical standards.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than March 26, 2023.
While we appreciate all applications, only shortlisted candidates will be contacted.
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