Job Information
Customer Service Officer/Receptionist
Company Information
Job Information
Description
Job Type
Full-time
Department
Category
Computer/IT
Posted
09-08-2022
Job Status
Start Publishing
09-08-2022
Stop Publishing
27-08-2022
Applications are invited from suitably qualified persons to fill the post of:
CUSTOMER SERVICE OFFICER/RECEPTIONIST
ROLE AND FUNCTIONS OF JOB:
- Manage the flow of visitors to the office by pleasantly greeting, directing and announcing them appropriately.
- Efficiently operate the PBX telephone switchboard by receiving all calls with courtesy and tact and transfer calls to the requisite persons as necessary.
- Take clear, accurate and concise messages for staff if they are unavailable.
- Handle phone calls/email queries or complaints, provide appropriate solutions or escalate to the appropriate staff and follow-up until resolution is achieved.
- Check and update Pay Per View Recording platform daily and disseminate attendee certificates as required.
- Process incoming and outgoing mails/packages for dispatch
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Assist customers with registration for webinars/seminars and conferences.
- Assist with maintaining customers’ records and filing documents
- Meet personal/team targets
- Provide customers with information of services offered by Jambar
SPECIFIC KNOWLEDGE REQUIRED:
- Excellent inter-personal skills.
- Ability to grasp concepts easily and apply as necessary job functions
- Excellent oral and written communication skills
- Excellent interpersonal skills - Ability to establish and maintain harmonious working relationships
- Ability to work efficiently and with limited supervision
- Ability to provide professional customer service based on strong
- principles and ethics. - Computer Literacy - Time management skills
QUALIFICATIONS & EXPERIENCE
- 3 CXC including English Language and Mathematics
- Training in Microsoft Office
- Training in customer service
- At least 1-2 years’ experience in customer service
- Any equivalent combination of qualifications and experience
- Applicants are invited to submit their applications no later than
Friday, August 26, 2022 to:
The Jamaican Bar Association
78-80 Harbour Street, Kingston
jambarassoc@gmail.com
NB. We appreciate all responses, but only short listed candidates will be contacted.
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