Job Information Assistant Manager – Business & Technology Applications Company Information
Website http://n/a
Contact Name
Contact Email n/a
Job Information
Job Type Full-time
Department
Category Management
Posted 07-01-2022
Job Status
Start Publishing 07-01-2022
Stop Publishing 31-01-2022
Description
Assistant Manager – Business & Technology Applications
Business & Technology · Kingston 10, Kingston
 
Responsibilities:
  • Manages the administration, support and training for business applications.
  • Responsible to develop rollout/release plans for both new applications and upgrades to existing applications.
  • Ensures that business applications comply with company security policies.
  • Develops feasibility studies and proposals for senior management.
  • Develops criteria to evaluate 3rd party vendors and applications.
  • Manages all aspects of implementation planning & coordination.
  • Adheres to agree upon service levels (i.e. project schedules, system availability, etc.).
  • Identifies emerging trends/best practices and ensures proposed solutions meet Company Goals.
  • Sets technical direction for business applications and maintenance initiatives.
  • Develops detailed plans and accurate estimates for the design, build, and implementation of projects.
  • Manage all personnel aspects of the Business Applications team (hiring, performance reviews, etc.).
  • Provides Switches, Firewall and Routers support and administration.
  • Works with Group Manager – Business & Technology to establish standards and best practices for the usage of mission critical applications and services.
  • Maintains a schedule of formal service reviews with key stakeholders and management of the key third party software/applications providers.
  • Performs any other duties as may be required from time to time.
  • Contribute to IT budget and resource planning.
  • Contribute to the long-term IT roadmap and strategy.
 
Requirements:
  • Bachelor of Science in Computer Science or MIS degree preferred.
  • 5+ years of experience in an applications manager or similar role preferably managing enterprise-class business applications.
  • Three (3) plus years’ management experience, supervising people and processes.
  • 2+ years of vendor management.
  • Deep hands-on experience with application implementations, enhancements, and integrations.
  • Experience managing ticketing, CRM, ERP (SAP) systems is an advantage.
  • Proven functional experience with working with a wide array of business units.
  • Strong communication skills, with the ability to clearly explain system changes and functionality to all employees across the CB Group.
  • Experience setting up ongoing procedures for collection and review of project statuses and goals.
  • Excellent verbal and written communication skills.
  • First Degree in Information Technology from a recognized tertiary institution.
  • Advanced understanding of IT security and Data protection.
  • Advanced understanding of cloud and mobile technology.
  • At least 3 years’ experience of managing a similarly sized team.
  • 3 years of appropriate experience supporting IT infrastructure and service delivery.
  • Advanced understanding of server & desktop hardware/ operating systems, networks, network infrastructure firewalls.
  • A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies.
  • Strong interpersonal skills, able to communicate across a broad spectrum of employees.
  • Excellent oral, written and presentation communication skills.
  • Ability to be agile and flexible.
 
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