Job Information
Customer Service Officer (GMG/AM 2)
Company Information
Job Information
Description
Company
Government of Jamaica
Website
http://bit.ly/GOJJobListing
Contact Name
Office of the Services Commission
Contact Email
communications@osc.gov.jm
Job Type
Full-time
Department
Ministry of Labour and Social Security
Category
Customer Service
Posted
29-11-2021
Job Status
Start Publishing
29-11-2021
Stop Publishing
09-12-2021
Applications are invited to fill the following posts in the Ministry of Labour and Social Security: Customer Service Officer (GMG/AM 2) (Vacant) in the National Investment Secretariat. (New Kingston), salary range $1,025,878 - $1, 219,446 per annum and any allowance(s) attached to the post.
Job Purpose
Interacts with customers to provide and process information in response to inquiries,
concerns and requests concerning the NIF.
Key Responsibilities
- Carries out investigations into the circumstances of families of overseas workers who answers telephone inquiries;
- Receives all mail and distributes to relevant Branch;
- Disburses cheques;
- Types and prepares letters, memos pro-forma invoices;
- Maintains staff Attendance Register;
- Responds promptly to customers inquiries;
- Handles and resolves customer complaints;
- Obtains and evaluates all relevant information to handle service inquiries;
- Directs unresolved issues to the relevant officer;
- Documents details of action taken;
- Follows up on customer inquiries;
- Calculates time and stamps parking tickets for visitors.
Required Knowledge, Skills and Competencies
a) Specific Knowledge
- Excellent knowledge of Customer Service practice
- Good knowledge of the basic operation of the NIF
b) Required skills and Specialised Techniques
- Good communication skills
- Proficiency in relevant computer applications
- Good planning and organizing skills
- Good oral and written communication skills
Minimum Required Qualification and Experience
- Associate Degree in Management Studies, Public Administration, Business Administration;
- Diploma/Certificate in Customer Service;
- Three (3) years in Customer Service.
Administration/Business Studies from an accredited tertiary institution.
Applications accompanied by résumés should be submitted no later than Wednesday December 8, 2021 to:
Senior Director HRM&D
Ministry of Labour & Social Security
14 National Heroes Circle
Kingston 4
Email: resume@mlss.gov.jm
Please note that only shortlisted applicants will be contacted.
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