Job Information Airport Service Officer Company Information
Website http://n/a
Contact Name
Contact Email n/a
Job Information
Job Type Full-time
Category Administrative
Posted 11-10-2021
Job Status
Start Publishing 10-10-2021
Stop Publishing 23-10-2021
Applications are invited from suitably qualified persons to fill the position of: AIRPORT SERVICE OFFICER
To provide all informational services and support to visitors at the airport as required which may include but not limited to greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and explaining airport regulations to facilitate the smooth on and off boarding of all visitors to the island.
  • Executes, meets and greets requests to selected passengers and groups;
  • Guides and assists passengers through the requirements of Customs and Immigration,
  • ensuring that the C5 forms are completed properly;
  • Liaises with other agencies and entities as the situation demands in assisting visitors;
  • Assists arriving passenger in identifying and reserving transportation, accommodation as needed;
  • Assists arriving passengers with telephone calls/access to internet to obtain details regarding their trip to provide to immigration;
  • Makes public service announcements for both arriving passengers and our internal partners as necessary;
  • Compiles daily, weekly, monthly and annual statistical reports on passenger arrivals;
  • Maintains an accurate meet and greet database;
  • Performs any other duties assigned.
  • Knowledge of the policies, protocols, programmes and projects of the Jamaica Tourist Board
  • Knowledge of the Jamaican tourism product and the country in general
  • Knowledge of good customer service techniques and methods
  • Knowledge of good visitor relations strategies
  • Ability to interact with a variety of persons
  • Ability to guide visitors through Jamaican Immigration and Customs Regulations
  • Ability to converse fluently in a foreign language
  • Excellent interpersonal skills
  • Excellent written and oral communication skills
  • Good command of the English Language – clear diction and pleasant voice
  • Proficient in Microsoft Office
  • Five (5) CXC or GCE O Level subjects including English Language and a foreign language
  • Two (2) years working experience in Customer Service
  • Certificate in customer service would be an asset
Applications with resumes should be submitted no later than
Friday, October 22, 2021 to:
Senior Manager, Human Resource Development, Jamaica Tourist Board
64 Knutsford Boulevard, Kingston 5
Re: “Vacancy – Airport Service Officer”
We thank all applicants for their interest, however, only those short-listed will be contacted.
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