Position Title: Floor Supervisor
Location: Waterloo
Department: Sales
Reports to: Store Manager

POSITION PURPOSE:

Supervise the different activities that take place on a retail sales floor. They stay busy managing people and performing administrative tasks. The role of a floor manager is important in keeping a store running smoothly.

This document describes the work that should normally be done. It should be borne in mind that no frame of reference is in itself complete and the use of one’s initiative and discretion must always be a guiding factor.

ESSENTIAL FUNCTIONS:

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Greet Customers entering store
• Arrive at work 20 – 30 minutes before opening hours
• Ensure good customer service is maintained at all times.
• Manage and resolve all customer challenges
• Oversee all floor activities to include the paymaster.
• Oversee all cashier activities (operations, float and check-off)
• Assist in stock taking and inventory management
• Monitor and maintain current inventory levels and conduct stock reconciliation
• Effectively merchandise floor and create eye catching and effective displays.
• Ensure all goods are correctly priced and well ticketed.
• Coordinate with management team to ensure adequate staff coverage at all times
• Ensure customer returns and exchanges are accurately completed.
• Execute appropriate discounts to relevant customers and staff.
• Assist in store manager with general store operations
• Delegate workload to sales associate and cashiers
• Manage staff coach, counsel, train and discipline…
• Provide on the job training for all new hires
• Oversee purchasing/ request (stock maintenance)
  Assist with customer’s complaints daily
• Close cash registers at scheduled closing hour
• Open and closing of store at scheduled hour
• Ensure staff are knowledgeable of new product information.
• Manage all social media activities at the store level
• Perform staff evaluation/assessment as required
• Ensure all policies and procedures are communicated to staff members in a timely manner
• Provide department coverage based on the needs of the store.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.

Other:

• In order to properly service our clients, you may be required to work outside of our scheduled business hours.
• Timely execution of duties in keeping with pre-arranged schedule.
• Care and diligence in protecting the organization’s assets

EXPERIENCE; EDUCATION OR CERTIFICATION

• A minimum of Associate Degree in Business Administration
• At least 4 years work experience at a management or supervisor level (Retail base a plus)
• Certificate in Supervisory Management
• Customer Service / Sales Training
• Certificate in Computer Skills/Training (Microsoft Office Suite)
• Firm knowledge in Paymaster and Bill-Express payment
• High School Diploma
• Knowledge of retail store operations will be an asset

BENEFITS

• Continuous Training & Development
• Group Benefits (Health, Life, Pension)
• Performance Incentives/ Bonuses
• Staff Discounts
• Gym Membership

We would like to thank you all for your interest in becoming a part of our team. However, only shortlisted applicants will be contacted.

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