Job Information Technical Support Specialist (100% Remote) Company Information
Website http://n/a
Contact Name
Contact Email n/a
Job Information
Job Type Full-time
Department
Category Online Jobs
Posted 01-09-2020
Job Status
Start Publishing 01-09-2020
Stop Publishing 26-09-2020
Description
 

We want to hire someone who has several years’ experience in providing a seamless and personal onboarding and launch experience for customers using B2B software.

This is a full-time role. You’ll need to be able to work in Pacific Standard Time (PST GMT-8) and use our time-tracking software while at work.

For this role, youll be assisting the customer success manager to:

  • Onboard large teams;
  • Develop relationships with large clients;
  • Set up regular calls with clients to find out if they’re meeting their goals while using the product, to suggest improvements and share product knowledge;
  • Prepare and present executive business reviews;
  • Minimize churn by detecting warning signs and proactively reaching out to prevent it;
  • Look for growth opportunities within other departments; and
  • Have face-to-face meetings with larger clients in your area.

To be the best match for this job, you’ll need to have:

  • 2-3 years of experience in a client success role within a SaaS company.
  • Experience working with C-suite executives.
  • Experience upselling and cross-selling.
  • Experience using Jira, Slack, and video email platforms.
  • Experience working remotely is a plus.

This is a full-time remote/ customer success/ virtual/ telecommute position which allows you to work from home.

About Us

We have a team of more than 70 dynamic and dedicated people working 100% remotely in 30 different countries.

We are a fast-growing SaaS company. Our vision is to be the most trusted time-tracking and productivity application for remote teams. We want to help companies know if their remote teams are working productively.

We develop and market Time Doctor, a time-tracking and productivity tool. Our software is used by individuals and teams to track time spent on tasks and to monitor computer activity.

Learn more about us here:

 
Share on Google+ Friend Feed Linkedid Twitter Yahoo Share on facebook
Facebook Comments

Job Search Tips

  • Earn FREE Online Certifications
    Earn FREE Online Certifications There are currently a number of sites that offer certification and Diploma courses for FREE. Here are some of the courses Career Jamaica recommends for job seekers to improve their marketability in the competitive job market.  Use the links to see course info and to apply to earn a certificate…
    in Job Skills 5 comments Read more...
  • This huge email mistake is preventing you from getting hired
    This huge email mistake is preventing you from getting hired   This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.? What does your E-mail Address Say to a Potential Employer About You?   Your E-Mail address matters.    Using the wrong email address when applying for a job could hurt your chances
    in Job Skills 1 comment Read more...
  • Networking in the Digital Age
    Networking in the Digital Age Networking has gone completely digital. Just like they have impacted everything else in the free world, sites like Facebook and Linkedin have altered the entire structure of professional networking. Here are a few tips to help you survive in the digital networking age:
    in Job Skills Be the first to comment! Read more...
  • What You Need to Know about a Company Before a Job Interview
    What You Need to Know about a Company Before a Job Interview What You Need to Know about a Company Before a Job InterviewBefore heading to job interview, it is extremely important that candidates know as much information as possible about the Company/ Organization. Getting this information is fairly simple, and it's a good idea to memorize a few key points to bring up…
    in Job Skills Be the first to comment! Read more...
  • 5 Things You Should Never do in a Job Interview New
    5 Things You Should Never do in a Job Interview New 5 Things You Should Never do in a Job Interview Congratulations! you have just gotten called in for a job interview. You now need to know the simple ways to candidates make a bad impression during an interview. There are a few things that most Human Resource professionals agree are…
    in Job Skills Be the first to comment! Read more...

Enter your email address to stay connected with us:

Find us:


To receive updates on the latest job opportunites
Follow Carrer Jamaica on:

5296501 linkedin network linkedin logo icon
  5296516 tweet twitter twitter logo icon  5296765 camera instagram instagram logo icon  5365678 fb facebook facebook logo icon

Did You Know?

  • Career Jamaica makes it easy for you to find a job in Jamaica or the wider Caribbean.
  • There are numerous opportunities for employment in Jamaica at all job levels listed with Career Jamaica
  • Registering and viewing jobs in Jamaica with Career Jamaica is free
  • You can sign up for Career Jamaica’s free, email job updates