Job Title: Dispatcher
Department: Service Operations Centre (SOC)

Summary of Role:

Actavo’s Dispatcher will be responsible for the allocation of work to Field Operations Team, escalating & dealing with client issues in a professional manner.

Duties & Responsibilities:

• Allocate work to field engineers
• Assume ownership and responsibility for assigned jobs
• Ensure all Stakeholders are updated on open issues
• Respond to field engineer queries
• Ensure database is kept up to date with all correspondence

Knowledge, Skills and Abilities

• Previous experience working in a high-volume inbound call centre environment would be a definite asset
• Good understanding of Telecommunications industry is desirable
• Good geographical knowledge- Jamaica
• Exceptional customer focus with a positive can-do attitude
• Courteous and friendly professional telephone manner essential
• Excellent literacy, numeric and IT skills including proficiency in MS office
• Ability to work on own initiative and act independently whilst being able to work successfully as part of the team
• Flexibility to work shifts in line with business requirements Ability to represent the company in a professional manner at all times

Contact Detail- Human Resource Department

Email: hr.trinidadandtobago@actavo.com
Tel#: 876-667-8683 or 876-579-9485

Only suitable applicants will be acknowledged

Deadline for applications: January 31, 2020