Do you enjoy flexibility and the ability to work from home? Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam. We are a fully virtual organization with all team members working 100% remotely.

We are looking for a Social Media Community Manager to provide support in managing social media contacts and communication in real time. We are looking for Brand Ambassadors to join our team. This individual will manage direct reports, oversee social media connections, and provide an excellent customer experience.

Responsibilities:

• Oversee the team responsible for online customer/prospect interactions
• Communicate with customers in a professional manner via social media
• Ensure we are providing an excellent customer experience when we: Respond to customer questions, promote services, and de-escalate upset customers
• Continuous review of the types of inquiries coming through social media outlets, update scripted messages as needed
• Publicly represent Achieve in a professional manner with a focus on supporting the customer, building the prospect database, and exceeding customer expectations
• Track & report customer contact information from social media sources
• Monitor social media outlets to identify and troubleshoot areas of concern. Make suggestions/updates as needed
• Assist with special projects and administrative functions as required

Desired Skills and Experience:

• Must be able to read and write proficient in English with excellent verbal skills, clear dictation, tone, and use of correct grammar
• Professional experience with chat and other social media outlets is required
• Must have minimum of 2 years experience in leadership role
• Must be computer literate and able to navigate through multiple systems
• Must be able to type 35 WPM
• Must have an aptitude for learning, understanding, and conveying resolutions to customer
• Excellent problem solving skills - must be able to handle multiple scenarios to assist customers
• Must be receptive to feedback with a desire to improve
• Must be organized, assertive, and patient
• Must be able to “think on your feet”, respond appropriately, with a “can do” attitude
• Must be able to work some evenings and weekends